Ayaz Buriro
IT Manager
Umluj
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
IT Consultant
Indus Medcial College Hospital
Hyderabad
11.2001 - 04.2022
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
Director Operations
DATAPOINT Technologies
Karachi
12.2016 - 03.2022
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
IT System Engineer
King Fahad Speciality Hospital
Dammam
10.2015 - 08.2016
- Managing HP C7000 Enclosure through On board Administrator
- Managing Virtual Connect Flex Fabric
- User Support for the incidents created through system management software BMC Remedy
- Providing day to day user support and rectifying active directory and exchange related issues using Manage Engine Software
- Providing L2 support for operational issues related to Systems, Active Directory and network.
Data Centre IT Operation Manager
Hewlett Packard
Dubai
09.2013 - 09.2015
- UAE
- Mohammad Bin Rashid Smart Learning Program
- Http://smartlearning.gov.ae, Majorly involved in technical Project Delivery, Service delivery, IT Operations and Support
- Provide solution specific knowledge in support of projects initiated by customer
- Design the solution to satisfy the customer’s request for service
- Deploy the solution as designed during the design phase
- Manage Data Centre Operations and provide a single point of contact for customer requests for the services deployed
- ISMS Coordinator for ISO27001 certification
- Helped in ISO 20000 certification for Capacity Management and Availability management
- Availability Management
- Make sure to provide 99.9 % availability for all applications hosted in data centre
- Change Management
- Ensure proper steps are taken to implement change in production by attending CAB meetings by getting approvals on project implementation and roll back plans
- Capacity Management
- Providing capacity reports Quarterly
- Incident Management
- Follow up with the incident manger on P1 and P2 incidents and timely engage and escalate issues to support teams as per the SLA
- Team Management
- Prepare roster, set KPI for each team member and resolve personal issues without effecting timelines.
IT Infrastructure Engineer
Logica / CGI
Dubai
09.2009 - 08.2013
- IT Infrastructure management, Incident management using Remedy and Data backup management
- VPN connectivity using RSA Secure ID
- System Administrator for Windows 2003 and Windows 2008R2 servers
- System Administrator MS Exchange 2007 servers
- Microsoft outlook integration with MS Exchange servers 2007
- Microsoft Patch management
- Backup Scheduling using VERITAS Backup Exec
- Distribution List management
- Creation of service accounts
- IT support for the Laptop users in 3 countries i-e UAE, Saudi Arabia and Egypt
- Monitoring VPN links with UK for all the 3 regions
- Windows 7 Deployment using MDT2010 (Microsoft Deployment Toolkit 2010).
IT Engineer
ARABTEC
Abu Dhabi
08.2007 - 08.2010
- Achievements and responsibilities
- Microsoft Technologies used such as windows 2003 server enterprise, Active Directory, SQL 2005 Database, provide technical assistance to customers including modem installation, software setup, and assist with network access
- Provide IT Helpdesk Support using BMC Remedy Tool, Field Service Assistance, End to End support and provide solutions to address Customer needs
- Deployment and installation of Primavera P6 software.
System Administrator
Emerging Technologies
Abu Dhabi
06.2001 - 07.2007
- And responsibilities
- Administering DNS in an Active Directory environment
- Administering DHCP on Microsoft Window 2000 servers, Windows 20003 Servers and Microsoft Small Business Servers 2003
- Administering Windows File and Print Sharing services
- Modifying the Windows Registry, including Adding and Modifying values, and customizing permissions
- Windows Configuration (includes service packs, networking, debugging)
- Antivirus installation and patch updating
- Microsoft ISA Server Installation administration
- Microsoft Exchange server 2003, Installation, Domain preparation and administration
- Anchoring all pre & post installation activities and rendering quality services
- Addressing performance bottlenecks and ensuring maximum network uptime
- Assisting in the design, implementation of the network, troubleshooting network problems and conflicts
- Resolving the escalated issues with users to ensure the smooth functioning of IT infrastructure
- Projects
- Creating Microsoft Windows 8, Base Images
- Directly managed to create windows 8 base image for HP, Dell and Samsung devices
- Managed and deployed Smart Learning Program Digital Contents
- Managed to push digital contents on student tablets and teacher laptops using SCCM2012.
Education
B.E - Electronics
Mehran University of Engineering & Technology
01.1985 - 04.1990
M .Sc - Computer and Information Technology
University of Sindh Jamshoro
01.1998 - 04.2000
HSC - undefined
Cadet College
Petaro, Hyderabad, Sindh 01.1982 - 04.1984
undefined
Cadet College
Petaro, Sindh 01.1980 - 04.1982
Skills
Learning Management System (LMS), Microsoft SharePoint, Lync 2010undefined
Accomplishments
- LMS Application Deployment through SCCM
- Managed to deploy LMS applications on student tablets and teacher laptops
- SCCM – Microsoft Intune integration
- Directly managed integration of Microsoft Intune with SCCM for mobile Device Management
- Early Experts –Microsoft Cloud- Early Experts-Cloud
- Courses and Awards
- PMP 36 Hours Training PMI November 2014
- Completed 36 Hours Instructor
- Lead Training from Symbolic
- Alliance USA
- ITIL V3 Certified EXIN September 2014
- Accelerated Storage Area
- Network (SAN) Essentials HP3PAR UC434S
- MCP Exams 410 and 412 11569338
- AWS Cloud Technical Essentials
- Coursera October 2023
- (https://coursera.org/verif y/2MW7WGMCKDXG )
Timeline
Director Operations
DATAPOINT Technologies
12.2016 - 03.2022
IT System Engineer
King Fahad Speciality Hospital
10.2015 - 08.2016
Data Centre IT Operation Manager
Hewlett Packard
09.2013 - 09.2015
IT Infrastructure Engineer
Logica / CGI
09.2009 - 08.2013
IT Engineer
ARABTEC
08.2007 - 08.2010
IT Consultant
Indus Medcial College Hospital
11.2001 - 04.2022
System Administrator
Emerging Technologies
06.2001 - 07.2007
M .Sc - Computer and Information Technology
University of Sindh Jamshoro
01.1998 - 04.2000
B.E - Electronics
Mehran University of Engineering & Technology
01.1985 - 04.1990
HSC - undefined
Cadet College
01.1982 - 04.1984
undefined
Cadet College
01.1980 - 04.1982
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