Ayed Almahan

Work History

Cloud Co

04.2021 - Current

Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Developed key operational initiatives to drive and maintain substantial business growth.
Analyzed industry trends and tracked competitor activities to inform decision making.
Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Directed market expansions to propel business forward, meet changing customer needs.
Directed technological improvements, reducing waste and business bottlenecks.
Oversaw divisional marketing, advertising and new product development.
Founded performance- and merit-based evaluation system to assess staff performance.

TYPSA Consulting Engineers And Architects

03.2018 - 12.2020

Communicated regularly with customers concerning data exchange and technology integration.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Implemented and maintained technology and software budget.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Oversaw development and implementation of improvements to support network operations.
Managed time efficiently in order to complete all tasks within deadlines.
Coordinated secure system access of users to various department systems and platforms.

TYPSA Consulting Engineers And Architects

11.2015 - 02.2018

Oversaw IT department operations and training.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Built, repaired and installed computer-related hardware based on deployment procedures.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Implemented and maintained technology and software budget.
Wrote strategic business plans outlining need for departmental information technology resources.

TYPSA Consulting Engineers And Architects

03.2015 - 11.2015

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Used ticketing systems to manage and process support actions and requests.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Monitored systems in operation and quickly troubleshot errors.
Configured hardware and granted system permissions to new employees.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Documented support interactions for future reference.
Tested new software and hardware prior to deployment.
Assisted in development of system security protocols.
Maintained servers and systems to keep networks fully operational during peak periods.
Responded to customer inquiries and provided technical assistance over phone and in person.
Installed, configured and maintained computer systems and network connections.

Saudi Business Machines

09.2013 - 10.2014

Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Coordinated installation of new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Implemented training programs to improve knowledge and skills of new technicians.
Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Performed quality assurance on systems to confirm optimal performance.
Implemented security measures to protect network systems from unauthorized access and threats.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Worked closely with network administrators and server engineers to deliver quality service.