AYESHA VIQAR
Summary
To work with a progressive, growing company that has opportunities to use my abilities as a problem solver, someone who gets the job done, ahead of schedule and beyond expectations. To work in a company that can utilize my Knowledge and Education in various fields of Marketing, Public Relations, Sales & Administration.
Overview
13
13
years of professional experience
Work History
Senior Immigration Counsellor
Expertz Consultants
Riyadh, Saudi Arabia
02.2021 - Current
- Modified existing software systems to enhance performance and add new features.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Development Manager
Effective Performance Integral Consultancy Limited (EPIC)
Riyadh, Saudi Arabia
01.2019 - 03.2020
- To oversee all services to ensure that business needs are being met
- Managing and retaining relationships with existing clients
- Increasing client base
- Having an in-depth knowledge of business products and value proposition
- Writing business proposals
- Negotiating with stakeholders
- Identifying and mapping business strengths and customer needs.
Client Relations Manager (central Region)
Think Immigration Consultancy
Riyadh, Saudi Arabia
01.2018 - 01.2019
- Attended weekly meetings and training sessions arranged by the management
- Built positive and productive relationships with clients for business growth
- Scheduled regular meetings, discussions, teleconferences and made visits to client offices to strengthen the relationships
- Understood client needs and customized existing business programs to meet their needs
- Provided client support and handle client communications effectively
- Managed and closed client businesses to achieve profitability
- Maintained existing clients and generated new clients to achieve revenue goals
- Addressed client concerns promptly and professionally
- Informed clients about company products, services and promotions
- Discussed business contracts and cost with clients
- Ensured that client requests are handled timely and accurately
- Developed new strategies to improve client satisfaction.
Customer & Public Relations Executive
Fawri - Bank Al Jazeera
Riyadh, Saudi Arabia
01.2015 - 01.2016
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Class Teacher - Primary Section
Daratassalam Delhi Public School
Riyadh, Saudi Arabia
01.2014 - 01.2015
- Demonstrated sound work ethics
- Self-motivation, initiative with a high level of energy
- Able to inspire, comfort, build self-esteem
- Excellent communication skill (children and parent oriented) Stress and time management ability
Customer Care Executive
Nas Airways
Riyadh, Saudi Arabia
01.2011 - 01.2013
- Proven experience providing customer support in busy call centre environment
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Executed cashiering duties to complete the sale of tickets
- Answered customer inquiries regarding travel times, seat availability, pricing and any general question.
Education
Bachelors in Commerce - Marketing & Advertising
St. Villa Marie College
07.2010
Intermediate and High School -
International Indian School
07.2007
Skills
- Proficient in MS office - Word, Excel, Power Point, Access
- Proficient in Tally 72
- Excellent user of Internet and mailing applications
- Competent in Financial Analysis & Data interpretation
- Good Creativity, Analytical and Decision-making skills
- Confident and Well Presentable, excellent communication skills
- Worked on Officio - Immigration software
- Customer Relations
- Flexible and Adaptable
- Public Speaking
- Organizational Skills
- Interpersonal Communication
- Excellent Communication
- Task Prioritization
- Team Management
Status In Ksa
Valid Iqama (Transferable)
Personal Information
- Date of Birth: 03/26/1989
- Nationality: Indian
- Marital Status: Single
Languages
- Excellent English
- Urdu
- Hindi
Hobbies and Interests
- Web Surfing
- Networking
- Reading books
- Music
- Basketball
- Badminton
References
References available upon request
Timeline
Senior Immigration Counsellor
Expertz Consultants
02.2021 - Current
Service Development Manager
Effective Performance Integral Consultancy Limited (EPIC)
01.2019 - 03.2020
Client Relations Manager (central Region)
Think Immigration Consultancy
01.2018 - 01.2019
Customer & Public Relations Executive
Fawri - Bank Al Jazeera
01.2015 - 01.2016
Class Teacher - Primary Section
Daratassalam Delhi Public School
01.2014 - 01.2015
Customer Care Executive
Nas Airways
01.2011 - 01.2013
Bachelors in Commerce - Marketing & Advertising
St. Villa Marie College
Intermediate and High School -
International Indian School
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