AYIDH ALMUTIRI
Riyadh
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Agent
Tawuniya Insurance
11.2022 - Current
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Kept records of calls placed and charges incurred.
PHONE BANKING
AHLI ESNAD
12.2021 - 05.2022
- Enquiries about your personal account balance, Inquiries about the latest banking transactions, Pay government and public service bills or fees, or traffic violations, Add beneficiaries, Paying credit card dues and financing installments, Transfer money between accounts, Transfer money locally and abroad, Activate credit cards
PURCHASING SPECIALIST
Dimas International est
12.2020 - 08.2021
- Relationship Building With Vendors, Constantly improved product offering by strategically researching new suppliers to meet client request and market demand, Operations Analysis, Financial Analysis, Data Analysis
CUSTOMER SERVICE AGENT
Primar care
04.2020 - 05.2021
- Performed in-depth research to answer more complex questions, Worked under strict deadlines and responded to service requests and emergency callouts, Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations
STORE SALES
Abdul Samad AlQurashi
04.2017 - 12.2018
- Forecasted product sales and achieved quarterly and annual sales objectives, Created and directed sales team training
Education
Bachelor of Science - English Language
Shaqra University
04.2021
Skills
- Cost Analysis
- Teamwork
- Leadership
- Fluent in English Language
- Bank Management
- Bank Transactions
Certification
- Retail Banking Foundations Professional Certificate
- Insurance Foundations Professional Exam - Third Edition
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Call Agent
Tawuniya Insurance
11.2022 - Current
PHONE BANKING
AHLI ESNAD
12.2021 - 05.2022
PURCHASING SPECIALIST
Dimas International est
12.2020 - 08.2021
CUSTOMER SERVICE AGENT
Primar care
04.2020 - 05.2021
STORE SALES
Abdul Samad AlQurashi
04.2017 - 12.2018
Bachelor of Science - English Language
Shaqra University
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