Ayman Akl

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Formulated processes to reduce downtime and financial loss.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Introduced new methods, practices and systems to reduce turnaround time.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Developed systems to track and log work issues.
• Evaluated suppliers to maintain cost controls and improve operations.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Increased profit by streamlining operations by 10%.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Applied food safety & hygiene requirements (HACCP).
• Prepared market & competition analysis
• Managed and develop catering department.
• Provided regular reporting on Business Development activities & results.
• Analyzed financial reports P&L.

• Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
• Coordinated technical training and personal development classes for staff members.
• Managed new employee orientation training process for more than 60 employees.
• Monitored resource allocation, budget development and personnel recruitment for multiple catering projects.
• Collected data and performed customer needs analysis.
• Supervised team duties related to decision support and business intelligence for business users.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Developed departmental systems and procedures to better align workflow processes.
• Developed restaurant’s structure & identity.
• Released delivery system and achieved ADT 30 mints.
• Expanded and opened several branches in different cities.
• Re-engineered products & price structure to convey market’s elasticity.
• Found new qualified suppliers at best price level.
• Implemented Strategic Marketing & Sales Plan.
• Scored ideal gross profit margin ratio.
• Provided regular reports on Business Development activities & results.
• Found solutions to maintain food and service quality.
• Analyzed financial statements to anticipate any possible action.

• Collaborated with local field sales to promote brand awareness and sales results.
• Engaged, educated and befriended customers to deliver amazing buying experience.
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Played major role in enhancing stock availability and variety.
• Analyzed competitors and distributed comparison table to my colleagues.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Opened new markets & introduced fleet sales.
• Communicated product information with confidence and educated consumers about company.
• Introduced matrix target to achieve multi-product sales requirements.
• Achieved and exceeded sales goals in line with prescribed selling strategy.
• Increased brand sales to unprecedented level from 1 car/month to 5 cars/month.
• Sat specific (SMART) sales objectives to increase records.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Functioned as team player by working with other members to deliver sampling goals.
• Introduced field recruiting at industry events to attract new workers and customers.
• Assisted with daily opening and closing tasks to maintain clean, neat and professional store.

Theoretical and technical courses related to banking and finance, economics ,accounting, marketing, forecasting of sales and budgeting techniques

Introduction to management, marketing, accounting, and supply chains in all fields of work, theories and applications within the deductive and inductive processes.