Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
REFERENCES
TRAINING COURSES
CORE COMPETENCIES
Timeline
Generic

AYMAN ALGHAMDI

Jeddah,Saudi Arabia

Summary

IT professional with extensive experience in data centre operations and infrastructure support. Manages Windows Server, Active Directory, DHCP, DNS, and Linux environments, and utilises VMware and AHV virtualisation technologies. Experienced in using ManageEngine ServiceDesk and Jira for IT service management, with strong skills in fibre optic and copper cabling.

Overview

1
1
Certification
16
16
years of professional experience

Work history

Computer Support Engineer (Training)

Saudi Telecom Company
Albaha
2011.01

• Provided computer and network support for mission-critical STC systems.
• Developed troubleshooting skills and supported the reliability of networked services

Data Center Manager

Oracle
Jeddah, Saudi Arabia
2020.01 - 2026.07
  • Managed operations across one or more data center sites, ensuring reliability, availability, and efficient execution of daily activities.
  • Oversaw daily operations of data centre site, ensuring reliability and efficiency.
  • Lead day-to-day operation, maintenance, and service execution for mission-critical electrical infrastructure.
  • Own electrical plant readiness, including preventive maintenance, testing, repairs, corrective work, outage coordination, and maintenance backlog management.
  • Serve as the primary site technical lead for electrical systems, including incident escalation and operational decision support.
  • Manage facilities technicians, contractors, and service vendors, ensuring safety, quality, procedural discipline, and SLA performance.
  • Tracked and improved KPIs including availability, backlog health, incident trends, MTTR, maintenance completion, and corrective action closure to enhance operational performance.
  • Partner with engineering, commissioning, deployment, reliability, and site leadership teams on upgrades, lifecycle replacements, capacity turn-up, and handoff activities.
  • Monitor facility health and operational trends across power, cooling, security, capacity, and cleanliness, recommending improvements where needed.
  • Led incident response, escalation, and communication during complex technical issues and service disruptions.
  • Coordinated new region builds, site expansions, rack deployments, and infrastructure upgrades with project and engineering teams to ensure timely execution and integration.
  • Oversaw installations, repairs, inventory, logistics, and physical infrastructure changes while maintaining strict operational discipline.
  • Ensured compliance with SOPs, MOPs, change control, safety requirements, and vendor/site rules.
  • Supported root cause analysis efforts and implemented corrective actions to enhance long-term reliability and system stability.
  • Coach and develop technicians and frontline leaders to reinforce safety, technical capability, and execution quality.
  • Contributed to interviews, assessments, and hiring recommendations to support team growth.

Senior Data Centre Engineer

  • Led break/fix operations, server and hardware maintenance, and lifecycle support across data center infrastructure.
  • Guided junior technicians on best practices for power distribution units, replacement hardware, safe removal, and troubleshooting.
  • Validated cabling, device connectivity, and network environment builds to ensure error-free infrastructure readiness.
  • Validated cabling, device connectivity, and network environment builds to ensure error-free infrastructure readiness.

Senior Systems Engineer

Ports Development Company
Jeddah
2017.01 - 2020.01
  • Managed operations and infrastructure as a data center engineer to ensure optimal performance and reliability.
  • Assisted in data center projects such as block expansion, DTS, and FastConnect initiatives to enhance service offerings.
  • Contributed to the data center project lifecycle and supported infrastructure management and help desk activities.
  • Supported day-to-day operations for King Abdullah Port with a strong focus on infrastructure reliability and service continuity.
  • Monitored network performance, VPN services, server environments, and ManageEngine operations during night shift support windows.
  • Worked closely with telecom vendors on upgrades and system maintenance to ensure smooth operations.
  • Used strategic problem-solving, project coordination, and communication skills to support operational improvements.
  • Installed, tested, and maintained fiber optic and copper Cat6 cabling within the data center in line with cable management standards.
  • Mounted, installed, and troubleshot server hardware and supported operating system installation activities.
  • Trained and supervised junior team members, fostering skill development to enhance reliability of data center services.
  • Assisted the Data Center Manager in maintaining operational standards and service quality.
  • Supported documentation improvements and assisted with maintaining data center standards.
  • Performed daily inspections to improve operational efficiency and help prevent accidents.

IT Systems Engineer

Ports Development Company
Jeddah
2013.01 - 2016.01
  • Monitored network performance and operations of port community systems, VPN services, and server environments to ensure optimal functionality.
  • Supported major IT initiative at King Abdullah Port by providing critical infrastructure support and addressing specification gaps.
  • Contributed to network resource optimization and reliable service delivery across business locations.
  • Built and maintained data communications networks to ensure reliable connectivity between remote offices and a central data centre.

ICT Support Engineer

Mohammed Mansour AlRumaih (MMR)
Albaha, Saudi Arabia
2012.01 - 2013.01
  • Identified and resolved ICT faults, preventing potential service disruptions and maintaining availability.
  • Coordinated network requirements, upgrades, and changes with clients to ensure quality assurance standards were met.
  • Worked within a multicultural team environment to enhance project outcomes., receiving recognition for diligence and high-quality work.

Education

Bachelor in Computer Engineering -

Umm Al-Qura University
Saudi Arabia

Skills

  • Technical support
  • ServiceDesk and Jira
  • Microsoft Office Suite
  • Windows Server, Active Directory, DHCP, DNS
  • Linux
  • VMware and AHV
  • Data centre operations
  • Ubiquiti UniFi products
  • Fiber optic and copper cabling

Certification

  • Oracle Data Center Facilities Operations Specialist
  • CNet Certified Data Center Management Professional (CDCMP)
  • CNet Certified Data Center Technician Professional (CDCTP)
  • Oracle Cloud Infrastructure Foundations
  • ITIL Foundation
  • Ubiquiti Enterprise Wireless Admin (UEWA)
  • Ubiquiti Broadband Wireless Specialist (UBAS)

LANGUAGES

Arabic (Native)
English (Fluent)

REFERENCES

Available upon request

TRAINING COURSES

  • Nutanix Administration Course, Enterprise Cloud Platform 5.0 v3 – Spectrum Training Centre, Dubai
  • Huawei Data Center Facility – On-the-job training
  • VMware vSphere: Install, Configure, Manage [V6] – New Horizon KSA
  • Administering Windows Server 2012 (20411C) – New Horizon
  • Installing and Configuring Windows Server 2012 (20410C) – New Horizon KSA
  • IT Network System – On-the-job training by Shabakah Net Company
  • Cisco Certified Network Associate (CCNA) – New Horizon KSA

CORE COMPETENCIES

  • Data Center Operations Management
  • Critical Electrical Infrastructure
  • Preventive & Corrective Maintenance
  • Incident & Crisis Management
  • Root Cause Analysis (RCA)
  • SLA / KPI Management
  • Vendor & Contractor Management
  • Electrical Switching & Safety
  • Change Management
  • Capacity Planning & Expansion
  • Technical Leadership & Mentoring
  • Documentation & CMMS

Timeline

Data Center Manager

Oracle
2020.01 - 2026.07

Senior Systems Engineer

Ports Development Company
2017.01 - 2020.01

IT Systems Engineer

Ports Development Company
2013.01 - 2016.01

ICT Support Engineer

Mohammed Mansour AlRumaih (MMR)
2012.01 - 2013.01

Computer Support Engineer (Training)

Saudi Telecom Company
2011.01

Bachelor in Computer Engineering -

Umm Al-Qura University

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AYMAN ALGHAMDI