Summary
Overview
Work History
Education
Skills
Working out at the gym
Language
Timeline
Generic

Ayman Alsayed Mohammed Al Hassan

Riyadh

Summary

Customer-focused Guest Services Agent with hands-on experience in hospitality and airport guest handling. Skilled at welcoming and assisting international guests, coordinating transportation, and ensuring smooth accommodations. Fluent in Arabic and English, with strong communication and interpersonal skills. Completed specialized training in soft skills, hospitality, and communication. Currently attended the Beasted Path Career Program and Customer Services training to further enhance service excellence. Passionate about becoming a flight attendant and fulfilling a lifelong dream to deliver exceptional travel experiences. Eager to join Emirates Cabin Crew to contribute to outstanding
passenger service.

Overview

1
1
year of professional experience

Work History

Guest Services Agent

ZTG
01.2025 - 02.2025
  • Delivered personalized guest services, facilitating smooth airport and hotel experiences.
  • Managed transportation schedules to optimize guest comfort and timing.
  • Assisted international guests with travel information and local guidance.
  • Collaborated with team members to handle peak arrival times effectively.
  • Accomplishment: Contributed to a 20% improvement in guest transport efficiency through proactive
    coordination.

Guest Services & Crowd Flow Coordinator

ESM
12.2024 - 12.2024
  • Assisted guests with directions, inquiries, and seating to ensure a positive experience.
  • Monitored and guided crowd flow to maintain safety and prevent congestion.
  • Coordinated with security and event staff to manage entry, exits, and emergency procedures

Guest Services Agent

Eventlab
10.2023 - 10.2023
  • Warmly welcomed and assisted guests arriving at the airport, ensuring a positive first impression.
  • Coordinated guest transportation logistics and managed hotel accommodations efficiently.
  • Responded promptly to guest inquiries and resolved issues, enhancing overall satisfaction.
  • Maintained accurate records of guest arrivals and departures.
  • Accomplishment: Received positive feedback from supervisors for exceptional guest handling
    during high-traffic event periods.

Education

Certificate - Event Management, Industry Engagement

Academy of Live Technology & MdlBeast
Riyadh, Saudi Arabia
07-2025

Bachelor of Science - Pharmacy

National Ribat University
Khartoum, Sudan
03-2023

Skills

  • Excellent customer service and hospitality
  • Strong communication and interpersonal skills
  • Conflict resolution and problem-solving
  • Teamwork and collaboration
  • Ability to remain calm under pressure
  • Cultural awareness and sensitivity
  • Safety and emergency procedure knowledge
  • Attention to detail and organization
  • Multitasking in fast-paced environments

Working out at the gym

Maintain physical fitness through regular gym training, supporting stamina, energy and professional appearance.

Language

Arabic - Native

English - Fluent

Timeline

Guest Services Agent

ZTG
01.2025 - 02.2025

Guest Services & Crowd Flow Coordinator

ESM
12.2024 - 12.2024

Guest Services Agent

Eventlab
10.2023 - 10.2023

Certificate - Event Management, Industry Engagement

Academy of Live Technology & MdlBeast

Bachelor of Science - Pharmacy

National Ribat University

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Ayman Alsayed Mohammed Al Hassan