Ayman Osman
Riyadh,Saudi Arabia
Summary
Driven Business Systems Analyst with a knack for identifying business needs, documenting requirements, and translating them into precise specifications to improve system efficiencies.
Delivered impactful solutions by collaborating with cross-functional teams, leading to enhanced operational workflows and improved user satisfaction. Known for translating complex requirements into clear and detailed BRD, ensuring seamless system integrations, and optimizing business performance with a great background in software development and ERP implementation technical and functional, seeking to expand my skills and improve designs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Business analyst
Qiwa - Takamol Holding
Riyadh
08.2024 - Current
- Developed comprehensive requirements documentation to guide system development.
- Enhanced system functionality by addressing user feedback and making necessary adjustments.
- Managed the integration of new systems for improved operational efficiency.
- Collaborated effectively with stakeholders to understand their needs and deliver suitable solutions.
- Coordinated cross-functional teams for seamless implementation of new business systems.
- Outlined the needs to meet end-user requirements.
IT consultant
Takamol Business Solutions
Riyadh
04.2022 - Current
- Worked closely with stakeholders across business units (ex: HR, procurement and finance) to develop analyses and documentation in collaborative way.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Investigated software issues reported by end-users and providing effective solutions.
- Prepared documentation and training manuals for users and other consultants.
- Documented software specifications, aiding in future troubleshooting and updates.
- Documented process flows and implements requirements for functional improvements.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Designed and implemented business solutions to align with objectives and industry best practices.
- Used project management tools and techniques for positive, successful outcomes.
- Maintained project timescales, providing contingency planning to support timely completion.
Senior ERP Technical and Functional
SLNEE IT
Riyadh
10.2019 - 04.2022
- Managed development lifecycles, from conceptualisation through design, development, testing and deployment.
- Developed processes governing software testing, validation and defect resolution.
- Defined and understood project boundaries to determine scope of work.
- Provided support, education and training to increase user confidence navigating IT systems.
- Presented information clearly and concisely to engage technical and non-technical audiences.
- Set-up new users with IT systems, offering further support and guidance to new starters.
- Verified and resolved bug reports and issues.
- Engaged with clients to understand software design requirements and advise on best-fit options.
- Confirmed existing and new code met industry best practices and coding standards for maintainability.
Senior ERP Technical and Functional
NOPTECHS
Remote, Saudi Arabia
04.2019 - 09.2019
- Prepared documentation and training manuals for users and other consultants.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Planned and delivered software product demos for client projects.
- Wrote clean, clear and well-tested code for various projects.
- Verified and resolved bug reports and issues.
- Integrated third-party APIs seamlessly into existing systems, expanding feature sets and capabilities.
ODOO Developer
Alzarga Engineering Complex
Khartoum, Sudan
01.2018 - 12.2019
- Wrote clean, clear and well-tested code for various projects.
- Documented software specifications, aiding in future troubleshooting and updates.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Prepared documentation and training manuals for users and other consultants.
Web Software developer
Alzarga Engineering Complex
Khartoum, Sudan
01.2017 - 01.2018
- Wrote clean, clear and well-tested code for various projects using Dot Net Framework.
- Trained teams on new software programmes to limit operational disruption.
- Verified and resolved bug reports and issues.
- Reacted to technical support requests quickly, resolving issues within target timeframes.
Education
Bachelor of Computer Science - Information Technology
National Ribat University
Khartoum, Sudan 04.2012 - 06.2016
Skills
- Requirements gathering
- Project documentation
- ERP consultancy
- Change management tactics
- BPMN diagrams
- UML modelling
- Jira and Confluence proficiency
- Microsoft Visio
- Product backlog management
- Software development
- Operations analysis
- Tools customization
- Web-based reporting tools
- Python, SQL, JavaScript, HTML, and XML
- Ethical practice
Languages
English
Advanced
Arabic
Native
Successful Projects
- E-Correspondence System.
- ERP SAAS.
- Rawafid ERP.
- ERP for Strategic Missile Force.
- ERP for Facilities Security Forces.
- ERP for Alghomlas.
- ERP for Ministry of Industry.
- ERP for King Fahad University.
- ERP for the Corporative Company for the Production of Poultry.
- ERP for AL falafel Pie Restaurants.
- RESOOS Product.
- ERP for Republican Palace of Sudan.
- Training System for Police Training Academy.
Timeline
Business analyst
Qiwa - Takamol Holding
08.2024 - Current
IT consultant
Takamol Business Solutions
04.2022 - Current
Senior ERP Technical and Functional
SLNEE IT
10.2019 - 04.2022
Senior ERP Technical and Functional
NOPTECHS
04.2019 - 09.2019
ODOO Developer
Alzarga Engineering Complex
01.2018 - 12.2019
Web Software developer
Alzarga Engineering Complex
01.2017 - 01.2018
Bachelor of Computer Science - Information Technology
National Ribat University
04.2012 - 06.2016
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