Ayman Bashier Ahmed Elfaki

Work at International Maritime Industries project:

• Orchestrating network administration with NOC team for offering a reliable network across multiple sites, including production units, accommodations, and IMI Building management, besides monitoring through 24/7 resulting in ensuring peak network performance.
• Expertly configuring and managing over 500 network devices such as routers, switches, wireless access points (APs), and wireless access controllers belonging to multiple vendors (Cisco and Huawei).
• Proficiently implemented 2 types of firewalls (ASA and Palo Alto), fortifying network security and safeguarding critical data assets.
• Seamlessly configuring Cisco Voice Gateways (VG) and IP phones guarantees proper communication at approximately 100% for all users.
• Demonstrating rapid resolution of IT support tickets and immediate response to failures, ensuring 0% downtime.
• Skillfully optimizing CCTV systems to significantly enhance surveillance capabilities, bolstering security across more than 300 areas

• Managed network and system infrastructure, successfully resolving 80% of network-related complaints.
• Led impactful "EFFA without Papers" initiative, significantly reducing 90 % paper consumption by establishing FTP Server, and creating AUP document.
• Successfully within 2 months executed deployment of Active Directory Server.
• Introduced Hyper-V Server, which optimized resource allocation for servers and resulted in a 50% reduction in new servers costs.
• Collaborated effectively with IT team, driving successful execution of 2022 annual projects.
• Complete solving for 100% of IT support tickets, efficient issue categorization, and swift problem resolution.

• Successfully led 7 projects involving IT infrastructure, including CCTV, network, and server installation and configuration.
• Vigilantly monitored project performance to ensure strict adherence to 100% of SLAs, proactively addressing any deviations to maintain operations.
• Directed and empowered teams of technicians, optimizing productivity by strategic task allocation and resource realignment across 7 projects.
• Crafted comprehensive 5 Technical Proposals, implementation plans, and BOQ documents, setting stage for seamless project execution.

• Supervised DLP configuration project for AlBaraka Bank, facilitating ISO 27001 implementation.
• Coordinated with partners to offer more than 6 IT solutions focused on network and cyber Security products, including penetration testing, web vulnerability scanning, DLP, and endpoint security solutions for PCs.
• Provided timely and accurate customer support via phone and email, maintaining 24/7 availability.
• Meticulously documented 3 project lifecycles, creating valuable repository for future reference.

• Maintained IT hardware and software and supported 50+ end users.
• Led comprehensive network and system administration responsibilities, increasing operational efficiency to 80%.
• Strategically managed Hosting Services, driving remarkable 40% increase in profit within three months. Accomplished this by revamping service packages.
• Expanded the company's portfolio by diversifying offerings to include 3 additional services: CCTV, access control, and time attendance systems.
• Assessed customer feedback for 10 projects and elevated satisfaction levels for them.
• Directed IT assets and formulated financial budgets for 8 projects.

• Ensured 100% integrity and availability of all services, overseeing critical operational aspects.
• Collaborated in identifying 4 policies based on system log analysis, significantly enhanced operational efficiency and security protocols.
• Successfully established new Data Center, enhancing infrastructure capabilities and enabling backup services for 3 systems.
• Led implementation of WAF (Mod Security) for web servers, bolstering institution's cyber security posture, and increased the annual assessment by +20%.
• Conducted thorough evaluations of ongoing and annual projects, which drove operational adjustments for optimal outcomes by 80%.
• Defined annual projects (2018–2019) through analysis for all technological needs to work all network and system components properly.

• Expertly installed more than 5 servers using Linux and Windows Server, configured services, and ensuring smooth operations.
• Offered top-tier technical support for network and systems-related complaints, maintaining operations for 5 branches.
• Redesigned core network infrastructure and adding 2 solutions (VMware and STORMSHIELD Firewall).
• Successfully supervised network installations and configuration across 7 sites.
• Expanded university's network by linking main campus with 4 external branches.
• Performed comprehensive daily monitoring using 2 tools (SolarWinds and PRTG).
• Skillfully established and enforced 2 security policies across university campuses, significantly mitigated risks.
• Managed all components of Data Center, and oversaw more than 20 telecommunication rooms.

• Strategically devised and executed technical labs For (Network fundamentals, programming), to assist 50% of subject's goals.
• Ignited student curiosity and passion through innovative, hands-on activities that demonstrably heightened success by +30%.

• Led deployment of 100% IPv6 networks, implementing diverse transition mechanisms, Network Services, and routing protocols.
• Proficiently deployed various Network Services under IPv6, including DHCP, FTP, DNS, Mail, and HTTP services.
• Provided expert technical support and conducted workshops to enhance knowledge of technical staff regarding IPv6 implementation.