Ayman Khalid Mohammed
Parts And Service Sales Representative
Dammam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Parts Service and Sales Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Parts and Service Sales Represantative
Alkhorayef Commercial Company
Al Khobar
03.2023 - Current
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted available products and services to customers during service, account management, and order calls.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and updated databases to handle customer data.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Senior Service Engineer
Alkhalij Alwatania for Rental
Jeddah
04.2021 - 02.2023
- Evaluated problems and developed creative solutions by applying Domain (Expert) knowledge, software skills and technical abilities.
- Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
- Oversaw startup planning and implementation for Critical location.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Organized and directed maintenance shutdowns and startups.
- Performed troubleshooting and repair for complex electrical equipment.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Diagnosed and resolved machine operation variations and equipment problems.
- Resolved customer complaints in prompt, polite and professional approach.
- Identified Electrical problems and potential risks, coordinating appropriate corrective action.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
Service Engineer
Albarajoub Engineering Co.Ltd ( Volvo Sudan)
khartoum
02.2019 - 01.2021
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Tested and checked performance of hardware and software programs.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Diagnosed and resolved machine operation variations and equipment problems.
- Performed troubleshooting and repair for complex electrical equipment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Adjusted machine settings to maximize performance and equipment longevity.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Assistant Engineer
Wheata Flour Mills - Arak Groub Sudan
Port Sudan
12.2017 - 05.2018
- Adhered to timelines to meet quality assurance targets.
- Determined budget, manpower, schedule and material needed to successfully execute projects.
- Provided technical assistance to staff when needed.
- Assessed scope and requirements to assist with project design determinations.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Assisted with coordination of new equipment installation and implementation.
- Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
Electrical Engineer
Sea Port Corporation - Sudan
Port Sudan
07.2016 - 12.2017
- Provided on-site engineering and technical services during installation and fielding processes.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Used established formulae to calculate current loads and short circuit currents.
- Evaluated power needs for various systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
Trainee
National Electricity Sudan
Port Sudan
04.2016 - 05.2016
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Supported departmental tasks to increase understanding of industry processes.
- Collaborated with employees from various backgrounds.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Engineering - Electrical Engineering
Red Sea University
Port Sudan - Sudan 10.2010 - 10.2015
Diploma - English-as-a-Second-Language Education
Aptech English Learning Academy
Port Sudan - Sudan 10.2016 - 03.2019
Skills
Product and service sales
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Saudi Council of Engineers
- Assciate Accrediation
Certification
Soft skills
Timeline
Soft skills
04-2023
Sales Foundation
04-2023
Parts and Service Sales Represantative
Alkhorayef Commercial Company
03.2023 - Current
Senior Service Engineer
Alkhalij Alwatania for Rental
04.2021 - 02.2023
Service Engineer
Albarajoub Engineering Co.Ltd ( Volvo Sudan)
02.2019 - 01.2021
Assistant Engineer
Wheata Flour Mills - Arak Groub Sudan
12.2017 - 05.2018
Diploma - English-as-a-Second-Language Education
Aptech English Learning Academy
10.2016 - 03.2019
Classic Control
09-2016
Electrical Engineer
Sea Port Corporation - Sudan
07.2016 - 12.2017
Trainee
National Electricity Sudan
04.2016 - 05.2016
Bachelor of Engineering - Electrical Engineering
Red Sea University
10.2010 - 10.2015
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