Hi, I’m
AYMEN BEN CHAABANE
King Abdullah Economic City ,Saudi Arabia
Summary
Dedicated and results-driven Food and Beverage professional with over 8 years of experience in the hospitality industry. Proven track record of providing exceptional customer service, optimizing operations, and driving revenue growth. Adept at managing all aspects of food and beverage operations, including menu development, inventory management, staff training, and compliance with health and safety regulations. Strong leadership skills with the ability to motivate teams to deliver outstanding performance and exceed customer expectations. Passionate about delivering memorable dining experiences and continuously seeking opportunities for innovation and improvement.
Overview
12
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Ramada Plaza
Practical Internship in Reception Department
08.2011
Job overview
- Registrations and departures
- Checking rooms
- Providing information on hotel and city activities
- Booking taxis for departures
- Ensuring good customer stay
Ramada Plaza
Practical Internship in Reception Department
09.2010
Job overview
- Registrations and departures
- Checking rooms
- Providing information on hotel and city activities
Bunyan AcademyKing Abdullah Economic City , King Abdullah Economic City
F&B Trainer
09.2022 - Current
Job overview
- Conduct F&B training at theory class
- Participated social activities hours settle by academic department
- Create visual aid to teach the student adapt to lesson plan
- Organize lesson plan for theory and practice of food & beverage service training program
- Conduct assessments of Student performance in theory and practice
- Record student's weak points to note and pass to the academic manager
- Update training methodology and materials
- Ensure Students are highly committed and motivated
- Verify compliance of Student Conduct and Disciplinary System
- Operation restaurant tasks
- Practical activities
- Explain well to student their courses every section during practice and show them general regulation follow by restaurant standard international
- Coach and train the students in practice, it's important to correct immediately all mistakes of student in the correct way follow by student center (Main a la pâte) pedagogy
- Be good example for students: grooming, discipline, hygiene, attitude with guest….…etc
- Report all activities and problems in practice class to the Academic Manager
- Keep a good professional relationship with students
- Communicate with students in English all the times during class or practice hours
Tita-Dana Restaurant
Restaurant Manager
09.2021 - 07.2022
Job overview
- Part of the pre-opening Management Team, in charge of P&P, Standard, Hiring Staff, Elaborate Beverage Menu, Costing, Sequence of Service, Training program
- Organizing schedules and keep tracking of employee's hours
- Recording Payroll data
- Supervising daily shift operations
- Coordinating daily front - and back of house operations
- Appraising staff performance
- Interviewing / recruiting new employees
- Interacting with guests to get feedback on product quality and service levels
Four Seasons Hotels and Resorts
Training and development manager in charge of Food & Beverage division
01.2020 - 06.2021
Job overview
- To be in each restaurant during service and train the team on the job from a service and standard point of view
- Promote and informs employees about all training program
- Helps employees identify specific behaviors that will contribute to service excellence
- Develop training session that satisfy identified operational needs with F&B
- Regularly meet, coach support and motivate team leader from F&B to ensure they are supported in meeting the on-the-job training requirements of their departments
- Carry out effective training on a range of subjects depending upon business needs using appropriate interventions, with a focus on: F&B product knowledge, F&B attitude and etiquette, Technical training like Micros, F&B sequence of service, F&B standard, Banquet, In room dinning
Four Seasons Hotels and Resorts
Banquet Manager
09.2017 - 12.2019
Job overview
- Part of the pre-opening team of the hotel, I was in charge to train the Banquet team, my responsibilities were to support and manage the Banquet department while working closely with the Banquet Manager and other departments
- I had to supervise, empower, coach and motivate the Banquet team and lead house attendants to towards achieving exceptional guest service
- Plan, organize control and direct the work of employees
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special request for guests
- Attend regular operational meetings to ensure effective coordination and cooperation between departments
- Comply with Four Seasons work rules and standards of conduct as set forth in Empact
- Work harmoniously and professionally with co-workers and supervisor
- Observe, physical condition or facilities and equipment in the outlet and make recommendation for corrections and improvement as needed
Best Western les Terrasses de Montargis France
Food and Beverage Division
08.2016 - 04.2017
Job overview
- Manage daily Banquet operations to meet revenue, service, and expense goals
- Plan, taste and evaluate menu items to ensure guest satisfactions
- Work harmoniously and professionally with co-workers and supervisor
- Select, train, evaluate, lead, motivate, coach, and discipline all employee in the Hotel to ensure that established cultural and core standards
Pullman Toulouse airport Blagnac France
Food and Beverage Division
05.2015 - 09.2016
Job overview
- Restaurant and bar management
- Improving and maintaining sales
- Taking orders
- Ensuring a good service
- Work harmoniously and professionally with co-workers
- Describe and ensure quality of all food items, ingredient and preparation methods, as well as provide expert knowledge of wine and spirit
vatel Nîmes (4 STARS)
Polyvalent
07.2014 - 12.2014
Job overview
- Assigned to various positions: Reception, Reservation, Gastronomic Restaurant
Stream Tunis
Support Technician
02.2013 - 08.2013
Job overview
- Solving TV, phone and computer problems
- Satisfying customers
- Taking appointment
Acropole Tunis
Assistant Night Auditor
02.2012 - 07.2012
Job overview
- Late checking
- Carrying out morning departure
- Closing
- Preparing reports for manager
Education
International School of Hospitality and Tourism Management
Master Degree from International Hospitality Management
01.2013 - 04.2015
Maghreb Institute of Management and Tourism
BTS from Hotel Management
01.2009 - 04.2011
Tunisian Baccalaureate from Economics and Management
06.2008 - 05.2008
Skills
- Pack Office (Word, Excel, Power point)
- Micros
- VRVS
- Vega
- Birch street systems
- Opera
- Business Spirit
- Man of Field
- Good communication skills
- High availability
- Knowledge in banquet event All day and Fine Dining
- Service
- Eye Contact
- Hospitality
Certification
Food & Bevolution Pre-Opening Training (Four Seasons Hotel Tunis)
Train The Trainer Certificate ( Bunyan Academy )
Languages
Arabic
Native
French
Fluent
English
Fluent
Personal Information
- Date of birth: 05/18/1986
- Marital status: Married
Timeline
F&B Trainer
Bunyan Academy
09.2022 - Current
Restaurant Manager
Tita-Dana Restaurant
09.2021 - 07.2022
Training and development manager in charge of Food & Beverage division
Four Seasons Hotels and Resorts
01.2020 - 06.2021
Banquet Manager
Four Seasons Hotels and Resorts
09.2017 - 12.2019
Food and Beverage Division
Best Western les Terrasses de Montargis France
08.2016 - 04.2017
Food and Beverage Division
Pullman Toulouse airport Blagnac France
05.2015 - 09.2016
Polyvalent
vatel Nîmes (4 STARS)
07.2014 - 12.2014
Support Technician
Stream Tunis
02.2013 - 08.2013
International School of Hospitality and Tourism Management
Master Degree from International Hospitality Management
01.2013 - 04.2015
Assistant Night Auditor
Acropole Tunis
02.2012 - 07.2012
Practical Internship in Reception Department
Ramada Plaza
08.2011
Practical Internship in Reception Department
Ramada Plaza
09.2010
Maghreb Institute of Management and Tourism
BTS from Hotel Management
01.2009 - 04.2011
Tunisian Baccalaureate from Economics and Management
06.2008 - 05.2008
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