Ayoub Alazzaz

• Guiding relationships with large taxpayers (LTPs) in order provide premium services on tax related maters.
• Contribute to identification of opportunities for continuous improvement of system, process and practices, improvement of business process, cost reduction and productivity improvement.
• Identifying ideal taxpayer profile and mapping their journey to identify the gaps in costumer interaction, transaction and engagement.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Represented ZATCA at public events, networking to increase client engagement and identify new opportunities.

• Ensured ZATCA policies were implemented and adhered to.
• Managed 86 long-term taxpayer relationships, totalling annual revenue of 300 millions Saudi Riyal.
• Built and carefully managed loyal, profitable client bases.
• Participate in segmentation project of the Large and Very large taxpayers.
• Zakat filing project and best practices of raising awareness.
• Achieved 100% compliance on my portfolio level.
• Mapping large taxpayers' services to improve quality with other sectors (Audit, Legal, IT, registration, and collection).
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

• Reviewed and processed employee expense reports and vendor invoices for payment.
• Filed tax returns and prepared governmental reports in compliance with strict standards.
• Prepared VAT and income tax forms for commercial and individual clients.
• Prepared monthly bank reconciliations with 100% accuracy.
• Analysed monthly reporting to reconcile production operations and general ledger.
• Manage both payable and receivable transactions.
• Auditing POs and customer's contracts.

Participated in a 3 months mandatory training program as part of finance department