Ayoub Aliouat
Restaurant Supervisor
Riyadh,Saudi Arabia
Summary
Service-centric Restaurant Supervisor with [Number] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development. Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Restaurant Supervisor
Ferdi Restaurant
riyadh, saudi arabia
09.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Restaurant Waiter
Cipriani Restaurant
riyadh, saudi arabia
01.2018 - 11.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Restaurant Waiter
Westin Hotel
abu dhabi, united arabic emirates
11.2016 - 01.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used cash registers and credit card machines to cash out customers.
Waiter
Royale Catering
abu dhabi, united arabic emirates
05.2015 - 10.2016
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
CFA-OMEF
Morocco 09.2009 - 08.2010
Skills
Service quality enhancements
undefinedAccomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
- Project Management Institute
Timeline
Restaurant Supervisor
Ferdi Restaurant
09.2022 - Current
Restaurant Waiter
Cipriani Restaurant
01.2018 - 11.2021
Restaurant Waiter
Westin Hotel
11.2016 - 01.2017
Waiter
Royale Catering
05.2015 - 10.2016
High School Diploma -
CFA-OMEF
09.2009 - 08.2010
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