AYOUB IDYHIA
Riyadh
Summary
Experienced professional seeking a challenging and fast-paced role to make a significant impact. Excited to contribute to an organization that values continuous learning and growth. Passionate about utilizing expertise to drive positive results and exceed expectations. Committed to delivering high-quality work and fostering collaborative relationships for collective success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Riyadh International Catering Corp (McDonald’s)
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Receptionist
Hotel New Hotel Piscine Wellness & Spa
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Restaurant waiter
Hotel Hyatt Regency
06.2022 - 08.2022
- Ensured a hospitable dining experience by greeting all guests at seating areas.
- Communicated menu items clearly, ensuring complete understanding.
- Delivered solutions to customer inquiries efficiently.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Receptionist (trainer)
Hotel the Grand Mogador Casablanca
03.2021 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate - Advancing Leadership
Hamburger University
Riyadh.saudia ArabiaDiploma of Hospitality and Reception - Hospitality And Tourism Management
Specialised Institute of Hospitality and Catering
Casablanca.Morocco 06.2022
Bachelor - Experimental Science
Ouled Hriz Ouest Secondary School
Casablanca, Morocco 06.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Team building
- Customer relationship management (CRM)
Languages
Arabic
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
French
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Assistant Manager
Riyadh International Catering Corp (McDonald’s)
09.2023 - Current
Receptionist
Hotel New Hotel Piscine Wellness & Spa
09.2022 - 06.2023
Restaurant waiter
Hotel Hyatt Regency
06.2022 - 08.2022
Receptionist (trainer)
Hotel the Grand Mogador Casablanca
03.2021 - 03.2021
Certificate - Advancing Leadership
Hamburger University
Diploma of Hospitality and Reception - Hospitality And Tourism Management
Specialised Institute of Hospitality and Catering
Bachelor - Experimental Science
Ouled Hriz Ouest Secondary School
Similar Profiles
Godwin AffumGodwin Affum
Crew Trainer at Riyadh International Catering Corporation(McDonald’s)Crew Trainer at Riyadh International Catering Corporation(McDonald’s)
ASFANDYAR ALI KHANASFANDYAR ALI KHAN
Procurement Manager at Riyadh International Catering Corporation (McDonalds)Procurement Manager at Riyadh International Catering Corporation (McDonalds)
KINGSLY XAVIER ANTHONY PILLAIKINGSLY XAVIER ANTHONY PILLAI
Maintenance Specialists at Riyadh international catering corporationsMaintenance Specialists at Riyadh international catering corporations