AYRAMAE ABO
Jeddah
Summary
Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organisations. Possesses uncompromising work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with outstanding time-management, organisational abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
WAITRESS
HOSPITALITY VENTURES COMPANY, ZAHID GROUP
07.2024 - Current
- Greet and welcome guests in a polite and friendly manner.
- Present menus and provide detailed information when asked. (e.g. ingredients, modifications).
- Take accurate food and drinks orders and relay them to the kitchen and bar.
- Serve promptly and ensuring all item meet quality standards.
- Checking guest satisfaction and handle any complaints professionally.
- Clear tables and reset for the next guest.
- Prepare dining areas before service (e.g. arrange tables, linens, cutlery and glassware).
- Follow all health, hygiene and safety regulations.
- Collaborating with team members to ensure smooth and efficient service
WAITRESS
TEA TIME GROUP
01.2022 - 01.2024
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout guest visits, aiding positive customer experiences and loyalty.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional guest service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Filed and maintained invoices, guest’s records and other paperwork to facilitate ease of retrieval.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hotel Receptionist/Front Office Officer
EM's Manor Hotel and Convention Center
01.2019 - 01.2022
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour.
- Respond to all guest questions and requests.
- Manage guest bookings and reservations.
- Somehow making guest folio if needed
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
- Coordinated transportation for guests, booking shuttles and private car service.
- Answered telephone calls with positivity and professionalism to uphold hotel reputation.
- Maintained neat, presentable reception area through frequent cleaning and tidying.
CENTRALIZING SIM
GLOBE TELECOM
06.2021 - 10.2021
- Encoding all the Data Information of the beneficiaries from sheet into Excel
- Every first day of the week need to report in the office to submit in the Information Technology Officer 1 (ITO I) the encoded beneficiaries
- Accurately and efficiently encode all data that needs organizing and recording
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Brand Ambassador/Sale Associate
GLOBE TELECOM
01.2017 - 10.2017
- Sim/s must Loaded on the same day Tap-up
- Taking down notes all trace number per project sim pack
- Sending daily inventory to the Business Development Officer, Territory Sales Head and Accounting Officers
- Managing Sales Agent from time to time
- Having a strong communication with Team Leader Agent, Sales Agent
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Sociology
Notre Dame University
Cotabato City01.2017
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Notre Dame Village National High School
Cotabato City01.2011
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Vilo Elementary School
Cotabato City01.2007
Skills
Microsoft Office Proficiency (Word, Excel, Power Point Presentation)
LANGUAGES
Tagalog: First Language
English: B2 Upper Intermediate
Timeline
WAITRESS
HOSPITALITY VENTURES COMPANY, ZAHID GROUP
07.2024 - Current
WAITRESS
TEA TIME GROUP
01.2022 - 01.2024
CENTRALIZING SIM
GLOBE TELECOM
06.2021 - 10.2021
Hotel Receptionist/Front Office Officer
EM's Manor Hotel and Convention Center
01.2019 - 01.2022
Brand Ambassador/Sale Associate
GLOBE TELECOM
01.2017 - 10.2017
Bachelor of Arts - Sociology
Notre Dame University
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Notre Dame Village National High School
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Vilo Elementary School