AYRAMAE ABO
Jeddah
Summary
Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organisations. Possesses uncompromising work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with outstanding time-management, organisational abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
WAITRESS
HOSPITALITY VENTURES COMPANY, ZAHID GROUP
07.2024 - Current
- Greet and welcome guests in a polite and friendly manner.
- Present menus and provide detailed information when asked. (e.g. ingredients, modifications).
- Take accurate food and drinks orders and relay them to the kitchen and bar.
- Serve promptly and ensuring all item meet quality standards.
- Checking guest satisfaction and handle any complaints professionally.
- Clear tables and reset for the next guest.
- Prepare dining areas before service (e.g. arrange tables, linens, cutlery and glassware).
- Follow all health, hygiene and safety regulations.
- Collaborating with team members to ensure smooth and efficient service
WAITRESS
TEA TIME GROUP
01.2022 - 01.2024
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout guest visits, aiding positive customer experiences and loyalty.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional guest service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Filed and maintained invoices, guest’s records and other paperwork to facilitate ease of retrieval.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hotel Receptionist/Front Office Officer
EM's Manor Hotel and Convention Center
01.2019 - 01.2022
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour.
- Respond to all guest questions and requests.
- Manage guest bookings and reservations.
- Somehow making guest folio if needed
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
- Coordinated transportation for guests, booking shuttles and private car service.
- Answered telephone calls with positivity and professionalism to uphold hotel reputation.
- Maintained neat, presentable reception area through frequent cleaning and tidying.
CENTRALIZING SIM
GLOBE TELECOM
06.2021 - 10.2021
- Encoding all the Data Information of the beneficiaries from sheet into Excel
- Every first day of the week need to report in the office to submit in the Information Technology Officer 1 (ITO I) the encoded beneficiaries
- Accurately and efficiently encode all data that needs organizing and recording
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Brand Ambassador/Sale Associate
GLOBE TELECOM
01.2017 - 10.2017
- Sim/s must Loaded on the same day Tap-up
- Taking down notes all trace number per project sim pack
- Sending daily inventory to the Business Development Officer, Territory Sales Head and Accounting Officers
- Managing Sales Agent from time to time
- Having a strong communication with Team Leader Agent, Sales Agent
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Sociology
Notre Dame University
Cotabato City01.2017
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Notre Dame Village National High School
Cotabato City01.2011
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Vilo Elementary School
Cotabato City01.2007
Skills
Microsoft Office Proficiency (Word, Excel, Power Point Presentation)
Communication
Language(s) and dialect(s) spoken and comprehended: English, Filipino, Maguindanao, Bisaya
Key Skills
Active Listening
Fast Typing Speed
Excellent Telephone Manner
Front Office
Friendly Customer Service
Meticulous and Organized
Ability to handle task with less supervision
Clean and Tidy Nature
Resolving Conflict
Trustworthy
LANGUAGES
Tagalog: First Language
English: B2 Upper Intermediate
Timeline
WAITRESS
HOSPITALITY VENTURES COMPANY, ZAHID GROUP
07.2024 - Current
WAITRESS
TEA TIME GROUP
01.2022 - 01.2024
CENTRALIZING SIM
GLOBE TELECOM
06.2021 - 10.2021
Hotel Receptionist/Front Office Officer
EM's Manor Hotel and Convention Center
01.2019 - 01.2022
Brand Ambassador/Sale Associate
GLOBE TELECOM
01.2017 - 10.2017
Bachelor of Arts - Sociology
Notre Dame University
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Notre Dame Village National High School
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Vilo Elementary School