Ayyad Alrshidi
Jeddah,Saudi Arabia
Summary
Diligent ICT Operations Manager, ensuring faultless quality standards for smooth-running technical service provisions. Demonstrating effective leadership with outstanding strategy implementation for high-performing company ICT management. Highly-skilled IT Operation with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT operations manager
saudi ground services
jeddah, Saudi Arabia
10.2023 - Current
- Led operations team of 25 to provide technical support to ICT infrastructure.
- Provided comprehensive ICT services, aiding technical provisions in line with wider change management programmes.
- Updated and improved Disaster Recovery Plan for ICT services .
- Tracked and reported progress of service improvement plans and major issue revelations to It Operation on Infra, network, and serivce disk.
- Assisted development and delivery of ICT infrastructure strategy and technology road maps .
- Managed ICT department finances, delivering required services within specified cost parameters.
- Provided effective, efficient staff support through ICT help-desk provisions, to agreed service-level agreements.
- Developed and maintained the company-wide ICT infrastructure, including network, server and client management.
- Handled staff training and development, ensuring agreed service levels are met through faultless ICT support.
- Delivered annual business plans to IT Operation, outlining key service priorities and performance measures.
IT Operation Manager
Panda
jeddah, Saudi Arabia
02.2018 - 09.2023
- Tracked and reported progress of service improvement plans and major issue revelations to IT Operation on All funcation.
- Led operations team of 57 to provide technical support to ICT infrastructure.
- Guaranteed all compliance by maintaining awareness of changes to relevant data control legislation.
- Handled staff training and development, ensuring agreed service levels are met through faultless ICT support.
- Monitored and trained staff on cyber security risks, quickly reporting data breaches and all issues for swift resolution.
- Updated and improved Disaster Recovery Plan for ICT services .
- Proposed future requirements for ICT Operations budget.
- Continuously reviewed and improved ICT infrastructure to address systems quality issues, resulting .
- Assisted development and delivery of ICT infrastructure strategy and technology road maps through .
- Promoted action to meet integral SLA metrics by evaluating performance with team.
- Developed and maintained the company-wide ICT infrastructure, including network, server and client management.
- Provided effective, efficient staff support through ICT help-desk provisions, to agreed service-level agreements.
- Managed ICT department finances, delivering required services within specified cost parameters.
- Managed and developed 50 contracts to extract maximum value through strategically applying commercial levers.
- Championed excellent standards, motivating tech team to regularly meet and surpass KPIs.
- Delivered annual business plans to IT Operation, outlining key service priorities and performance measures.
- Provided comprehensive ICT services, aiding technical provisions in line with wider change management programmes.
Project manager
Panda
Jeddah, Saudi Arabia
02.2016 - 02.2018
- Negotiated contract terms for maximised client benefit and profit.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Organised travel accommodations for clients with air or train transport and overnight bookings.
- Established and nurtured key business contacts to maximise client exposure.
- Implemented organisational policies for smooth service delivery.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Monitored consumer appetites to market products in line with demand.
- Devised annual business plans to grow reach and profit.
- Coordinated auctions to sell personal or business property.
- Explained sales and payment terms to parties in [Type] transactions.
- Delivered products and services in line with agreed arrangements and contracts.
- Closed high-value business deals through persuasive pitches and presentations.
- Updated databases with current client, contract and service agreements.
- Built productive client networks to maximise sales and marketing possibilities.
- Planned staff and resources within business budgets for minimised expenditure.
- Maintained excellent market and trend awareness to meet customer demand.
- Mentored employees to maximise development potential.
- Developed clear brand voices to improve marketing image and reputation.
Quality assurance test analyst
Bank Samba
riyadh, Saudi Arabia
05.2012 - 05.2013
- Investigated product failures and determined best course of action to minimise impact on customer.
- Optimised process efficiencies by ensuring sustained maintenance of 5S standards.
- Ensured compliant operations, verifying testing procedures were performed according to standard testing methods.
- Executed daily testing and verification activities, constantly achieving end-to-end testing targets.
- Oversaw focused testing processes to capture meaningful insights into current processes.
- Refined testing policies, procedures and scripts.
IT support technician
University of Southern Indiana
Evansville , USA
02.2009 - 05.2012
- Conducted effective IT support service training for 5 employees, leading to improved operational efficiency.
- Provided timely and professional support across hardware and software issues for 5000+ end users.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.
- Led data migration to updated domains, improving network traffic performance.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
- Monitored site security to ensure equipment and workstations met agreed requirements.
- Implemented process improvement strategies to speed up ticket handling times.
Education
Bachelor of Science - Computer Information System
University of Southern Indiana
Evansville, Indiana 01.2008 - 05.2012
Skills
- Change management
- Infrastructure strategy
- SolarWinds
- High-value project management
- Microsoft servers
- Cost benefit analysis reporting
- Technology road maps
- Network management
Languages
English
Fluent
Arabic
Native
Certification
PMO
Timeline
IT operations manager
saudi ground services
10.2023 - Current
IT Operation Manager
Panda
02.2018 - 09.2023
Project manager
Panda
02.2016 - 02.2018
Quality assurance test analyst
Bank Samba
05.2012 - 05.2013
IT support technician
University of Southern Indiana
02.2009 - 05.2012
Bachelor of Science - Computer Information System
University of Southern Indiana
01.2008 - 05.2012
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