Md Salauddin Azad
Burwan ,Gopipur,Burwan,Murshidabad, West Bengal,India
Summary
Energetic Restaurant Supervisor with knack for leading high-performing teams and delivering exceptional customer satisfaction. Boosted staff morale through effective training and mentorship, resulting in smoother operations and enhanced guest experiences. Thrives in fast-paced environments, driving improvements in service quality and operational efficiency. Highly-motivated Restaurant Supervisor with 4 years of experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality.
Overview
11
11
years of professional experience
Work History
Restaurant supervisor
Zafran| Landmark Hospitality
Riyadh, Soudi Arabia
03.2018 - Current
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Managed inventory to avoid shortages and reduce waste.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Trained new staff members, leading to improved service standards.
- Ensured compliance with health and safety regulations to maintain the safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Fostered team cohesion through regular communication and feedback sessions.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Established effective communication channels between front and back of house teams for smoother operation.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Attended regular training to obtain and update food safety certificates.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Boosted sales through targeted product training and upselling strategy.
Hotel butler
Taj Vivanta Mg Road
Bangalore , India
03.2015 - 11.2017
- Maintained guest satisfaction by providing prompt and personalised service.
- Ensured high standard of cleanliness in guest rooms, for a comfortable stay.
- Created positive first impressions with professional and courteous greeting of guests.
- Delivered timely room service to ensure guest satisfaction.
- Managed special requests, resulting in enhanced guest experience.
- Coordinated efficient luggage handling, minimising wait time for guests.
- Facilitated seamless check-in and checkout processes, reducing guest stress.
- Enhanced customer comfort by addressing and resolving complaints promptly.
- Conducted thorough inspection of rooms before arrival, ensuring readiness for occupancy.
- Provided concierge services, facilitating a hassle-free holiday for guests.
- Handled all aspects of room service orders, delivering meals on time.
- Demonstrated knowledge of local attractions and restaurants to enhance guest visits.
- Collaborated with housekeeping staff to maintain the highest level of cleanliness in rooms.
- Updated inventory of mini-bars regularly, ensuring availability of items at all times.
- Booked spa appointments or dining reservations for convenience.
- Educated guests about hotel facilities and services whilst promoting available upgrades.
- Communicated management feedback to improve team performance.
- Mopped and swept hard flooring to maintain cleanliness.
- Met health and hygiene regulations through rigorous cleaning rotas.
Team member
Movienpick Hotel
Bangalore , India
10.2014 - 02.2015
- Improved team communication by organising weekly meetings.
- Facilitated customer relations for increased brand loyalty.
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Ensured workplace cleanliness with regular maintenance tasks.
- Displayed teamwork skills to improve overall productivity.
- Developed training programs, leading to skill enhancement.
- Managed cash register transactions for accurate record keeping.
- Reduced waste by implementing recycling initiatives.
- Collaborated effectively with team members to meet project deadlines.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Organised staff rota to ensure smooth operation of duties.
- Maintained high standards of food hygiene, securing customer trust.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Prepared and packaged orders with precise presentation skills.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Helped to prepare and plate food orders for quick service.
Team member
Citrus Hotel
Bangalore , India
10.2013 - 07.2014
- Improved team communication by organising weekly meetings.
- Facilitated customer relations for increased brand loyalty.
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Ensured workplace cleanliness with regular maintenance tasks.
- Displayed teamwork skills to improve overall productivity.
- Developed training programs, leading to skill enhancement.
- Managed cash register transactions for accurate record keeping.
- Assisted in stock take, maintaining sufficient inventory at all times.
Education
Bachelor of Science - Hotel Management
Institute of Hotel and restaurant management
Kolkata 05.2014
12th - Vocational science
Burwan High School
Burwan, Murshidabad 03.2010
Skills
- Staff training
- Inventory management
- Table setting standards
- Restaurant software proficiency
- Scheduling coordination
- Ordering supplies
- Handling complaints
- Customer service excellence
- Food safety compliance
- Cash handling accuracy
- Staff performance evaluation
- Tailored upselling techniques
- Culinary techniques understanding
- Drink mixology knowledge
- Marketing promotions execution
- Food presentation aesthetics
- Reservation system mastery
- Event planning expertise
- Restaurant layout efficiency
- Effective communication
- Decision making aptitude
- Time-Management mastery
- Diplomatic discretion
- Punctuality assurance
- Customer Service
- Strong leadership style
- Sales techniques
- Operations management
- Workflow optimisation
- Leads by example
- Training development
- Efficient and proactive
- Wine pairing knowledge
- Dining room preparation
- Inventory control and record keeping
- Front of House (FOH) training
- Staff scheduling
- Food plating and presentation
Languages
English
Advanced
C1
Arabic
Intermediate
B1
Hindi
Advanced
C1
French
Intermediate
B1
Additional Information
Good knowledge on programming language c++
Timeline
Restaurant supervisor
Zafran| Landmark Hospitality
03.2018 - Current
Hotel butler
Taj Vivanta Mg Road
03.2015 - 11.2017
Team member
Movienpick Hotel
10.2014 - 02.2015
Team member
Citrus Hotel
10.2013 - 07.2014
Bachelor of Science - Hotel Management
Institute of Hotel and restaurant management
12th - Vocational science
Burwan High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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