AZEEM MOOSA MUKADAM
Dammam,Saudi Arabia
Summary
Experienced IT professional with extensive expertise in Microsoft 365, Exchange Online, Teams, SharePoint, and Azure Active Directory. Proficient in managing Windows Server environments (2008-2022), Active Directory, Group Policy, SCCM, WSUS, and advanced patch management solutions such as ManageEngine. Skilled in virtualisation technologies including VMware and Hyper-V, as well as server backup, imaging, and networking protocols like DNS and DHCP. Adept at configuring Sophos firewalls and Aruba switches while ensuring seamless endpoint support and remote troubleshooting using remote tools. Demonstrates strong ERP system knowledge with hands-on experience in SAP Business One and Microsoft Dynamics AX. Committed to delivering efficient IT solutions that optimize organizational performance while maintaining robust security standards.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
System Administrator
TAHAKOM - Saudi Emircom
Dammam
11.2022 - 11.2025
- Managed Windows Server 2016-2022, Group Policies, and Azure AD Connect.
- Configured Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
- Handled patch management via SCCM, WSUS, and ManageEngine.
- Maintained virtual environments using VMware and Hyper-V.
- Provided on-site and remote IT support for enterprise projects.
System Administrator
National Environmental Preservation Co. (BeeA'h)
Saudi Arabia
03.2021 - 10.2022
- Installed and maintained Windows Servers (2008-2019) and AD environments.
- Managed DHCP, DNS, firewall and access points.
- Supported Office 365 environment and SAP Business One ERP system.
- Administered VoIP PBX and user endpoint support.
- Troubleshot hardware issues to prevent downtime in operations.
- Enhanced system performance by implementing regular software updates.
- Monitored system performance daily, troubleshooting where necessary for uninterrupted operation.
IT Technical Support Engineer
Modelcraft International
Saudi Arabia
07.2018 - 03.2021
- Managed AD, DHCP, antivirus, IP phones, QNAP NAS, and backups.
- Installed AV setups , attendance system.
- Configured Office 365 for users across devices and supported R&D setups.
- Ensured compliance with company policies during installation and configuration of new systems or software applications.
IT Specialist
El Faleh Sports House
Saudi Arabia
06.2017 - 06.2018
- Installed and configured Windows Server 2008-2016, AD, DNS, DHCP.
- Supported ERP (Dynamics AX), POS, and AVAYA IP telephony systems.
- Performed network cabling, backups, and endpoint security setups.
IT Technical Support Engineer
Abdullatif Alissa Group Holding
Riyadh, Saudi Arabia
06.2012 - 06.2017
- Provided desktop and network support for 500+ users.
- Maintained AD, VPN, ERP (Kerridge System), and Windows Server 2000-2008.
- Handled remote support and endpoint recovery operations.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided testing and systems administration support as required by multi-disciplinary teams.
IT Support Engineer
AlSoroor Commercial Center
Bahrain
03.2008 - 08.2011
- Maintained POS systems, printers, and Windows XP/2003 servers.
- Configured AD, DNS, static/dynamic IPs, and firewall setups.
- Supported Oracle 9i DB (SQL Plus, Toad) and mail server operations.
- Handled network monitoring, auto-backups, UPS, and remote support.
- Provided on-call and onsite support to branch users across Bahrain.
Hardware Engineer
Cipla Pharmaceuticals (via Zohra Systems Pvt. Ltd)
India
01.2006 - 01.2007
- Installed, troubleshot, and maintained desktops, printers, and LAN systems.
- Performed OS installations, upgrades, and peripheral setups.
- Resolved hardware, software, and basic networking issues at user sites.
- Improved system performance by troubleshooting and resolving hardware issues.
Education
Bachelor of Commerce - Finance ,Audit, Computer System & Application
University of Mumbai
MumbaiSkills
- Microsoft 365
- Exchange Online
- Azure Active Directory
- Intune
- Windows Server 2008-2022
- Active Directory
- Group Policy
- Patch Management
- VMware
- Hyper-V
- Server Backup
- Networking
- DNS
- DHCP
- Remote Troubleshooting
- ERP
Certification
- Microsoft Certified Systems Engineer (MCSE), Microsoft
- Diploma in Hardware and Networking Engineering, Wipro Solution World
- Basic Windows Applications, Contech Institute
- Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft, 2024
- Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft, 2024
Languages
English
Fluent
Arabic
Intermediate
Urdu
Fluent
Timeline
System Administrator
TAHAKOM - Saudi Emircom
11.2022 - 11.2025
System Administrator
National Environmental Preservation Co. (BeeA'h)
03.2021 - 10.2022
IT Technical Support Engineer
Modelcraft International
07.2018 - 03.2021
IT Specialist
El Faleh Sports House
06.2017 - 06.2018
IT Technical Support Engineer
Abdullatif Alissa Group Holding
06.2012 - 06.2017
IT Support Engineer
AlSoroor Commercial Center
03.2008 - 08.2011
Hardware Engineer
Cipla Pharmaceuticals (via Zohra Systems Pvt. Ltd)
01.2006 - 01.2007
Bachelor of Commerce - Finance ,Audit, Computer System & Application
University of Mumbai