Azeez Parambil
Riyadh,Saudi Arabia
Summary
Dedicated professional customer executive / credit officer with a background of excellent reputation for resolving problems and improving customer satisfaction. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering a successful career history spanning more than 15 years.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Customer Executive/Senior Credit Controller
Al Jammaz Technologies
Riyadh, Saudi Arabia
08.2012 - Current
- Manage high volumes of inbound and outbound calls
- answering questions and addressing concerns as customers arise
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Boosted customer satisfaction by addressing and resolving complaints on time.
- Ensure the company’s financial exposure is optimized based on its business potential and by negotiating terms and conditions with all customers, along with the sales team, sales manager, & director.
- Submitted reports to management outlining calls made, queries received, and issues resolved.
- Review customer contracts from time to time to ensure compliance with company policies and guidelines.
- Maintain cordial relations with the dealers and customers through regular personal interactions or field or customer visits.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Monitor customer’s creditworthiness continuously and their reputation in market.
- Maintain cordial relations with dealers and customers through regular personal interactions or field or customer visits
- Monitor and ensure security and authenticity of the transaction with all customers, both Cash and Credit. The goods must not move out of the warehouse till confirmation & acknowledgment are obtained from the Credit department or Finance department.
- Initiate legal action through legal department against customers who default on payments and are classified as bad debts
Customer Service Executive / Credit Controller
UPS Express
Riyadh, Saudi Arabia
01.2009 - 08.2011
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Displayed high energy and professionalism when dealing with clients and staff.
- Respond to customer inquiries, either verbally or in writing - email
- Resolve customer issues and complaints effectively and efficiently
- ensure excellent service standards and maintain high customer satisfaction.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to the management immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Verified application and account details to accurately assess the credit and financial risks of potential clients.
- Contacted clients about verifying account information and updated services, answered questions, and resolved concerns to uphold exceptional customer service standards.
- Send Statement of Accounts or Balance confirmation to customers and attend to customer’s queries
- Follow up on overdue payments and overlimits.
Education
Bachelor of Arts - Arabic And History
Calicut University
Kozhikode Kerala India 06.1997 - 03.2000
Foundation degree - Economics
Calicut University
Kozhikode Kerala India 06.1994 - 03.1997
AIC ( Arts And Islamic Course )
Islamiya College Vatanappally
Vatanappally Kerala India 06.1994 - 03.2000
High School Diploma -
Gov. High School
Vatanappally, Trissur, Kerala 06.1992 - 03.1994
Skills
- Dedicated and Sincere
- Planning and Coordination
- Work under pressure
- Verbal and written communication skill
- Dynamics365
- Customer account reconciliation
- Multilingual
- Active Listening
- Collection forecasting
- Credit risk management
- Credit exposure monitoring
Languages
English
Advanced
Arabic
Advanced
Hindi
Advanced
Malayalam
Native
Tamil
Fluent
Urdu
Advanced
Timeline
Customer Executive/Senior Credit Controller
Al Jammaz Technologies
08.2012 - Current
Customer Service Executive / Credit Controller
UPS Express
01.2009 - 08.2011
Bachelor of Arts - Arabic And History
Calicut University
06.1997 - 03.2000
Foundation degree - Economics
Calicut University
06.1994 - 03.1997
AIC ( Arts And Islamic Course )
Islamiya College Vatanappally
06.1994 - 03.2000
High School Diploma -
Gov. High School
06.1992 - 03.1994
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