Azhar BACHA
Riyadh,Riyadh Region
Summary
Professional Summary Key Skills Professional Experience Travel Consultant / Ticketing Agent
Dedicated and results-driven Travel Consultant with over 5 years of experience in airline ticketing, group travel management, and customer service. Proficient in GDS systems (Sabre, Galileo, Amadeus) as well as online web portals. Skilled in handling FIT and Group Ticketing for leading airlines including PIA, Airblue, Serene Air, and FlyJinnah. Adept at managing customer requirements, resolving complex travel issues, and ensuring seamless travel arrangements.
- Airline Ticketing & Reservations (FIT & Group)
- GDS: Sabre, Galileo, Amadeus
- Web Portal Ticketing Systems
- Airlines: PIA, Airblue, Serene Air, FlyJinnah
- Refunds, Reissues, and Travel Documentation
- Group Travel Coordination & Client Handling
- Customer Relationship Management
- Strong Communication & IT Skills
ASAD AIR SERVICES PIA PSA
Jan 2019 – Aug 2024 (5 Years 8 MOTHS )
- Managed FIT and group ticketing across multiple airlines.
- Issued, reissued, and refunded tickets using GDS systems (Sabre, Galileo, Amadeus) and online portals.
- Coordinated with airlines for booking confirmations, schedule changes, and group requests.
- Advised customers on itineraries, pricing, and travel policies.
- Delivered high-quality service ensuring client satisfaction and repeat business.
Overview
2
2
years of post-secondary education
1
1
year of professional experience
Work history
Travel and tourism tour manager
ALLPort Cargo Services
Medina, Medina Region
2025.03 - 2025.11
- Improved overall tourist experience by organising fun cultural activities during tours.
- Managed on-site issues effectively to maintain smooth tour operation.
- Provided support to tourists during their stay, addressing concerns or queries promptly.
- Coordinated efficiently with local guides for seamless integration of tour segments.
- Handled unexpected changes in itineraries flexibly making sure that tourist experiences were not affected.
- Fostered positive relationships with local vendors for group meals and activities.
- Delivered comprehensive pre-tour briefings to ensure tourists were well-informed about their journey.
- Collaborated closely with back-office teams for timely resolution of booking-related issues.
- Negotiated contracts with suppliers, resulting in cost savings without compromising quality of services provided.
- Maintained professional behaviour even under stress, thus ensuring a pleasant trip for tourists.
- Enhanced customer satisfaction by providing exceptional tour management services.
- Increased repeat business with excellent customer service skills.
Education
High School Diploma - FACULTY OF ARTS (FA)
GOVERMENT HIGH SCHOOL BALOGRAM SWAT
PAKISTAN 2016.01 - 2018.01
Skills
- Comprehensive geographical understanding
- Influential negotiation
- Multilingual communication
- Social media marketing expertise
- Route planning mastery
- First aid proficiency
- Empathic listening
- Hospitality law compliance
- Interpersonal sensitivity
- Financial prowess
- Resourceful thinking
- Travel arrangements coordination
- Experience with booking systems
- Event management expertise
- Tourism trends familiarity
- Environmental sustainability principles
- Budgeting and accounting
- Meticulous organisation
- Tour guide licensing
- Logistical management
- Customer service experience
- Exceptional communication
- Health and Safety regulations
- Emergency Response
- Budget management
- Marketing and sales experience
- International relations
- People Management
- Health and safety awareness
- Networking adeptness
- Travel documentation preparation
- Flight reservation systems
- Travel software literacy
Languages
English
Beginner
Urdu
Beginner
pushto
Beginner
Affiliations
- READING OF QURANI PAK,
- BADMENTEN
- VOLLEY BALL
- FOOTBALL
- MAKING GOOD RELATIONS AND FRIENDS
Accomplishments
- certificates of achivments from galileo travel ports another achivement from hitit crane
References
References available upon request.
Timeline
Travel and tourism tour manager
ALLPort Cargo Services
2025.03 - 2025.11
High School Diploma - FACULTY OF ARTS (FA)
GOVERMENT HIGH SCHOOL BALOGRAM SWAT
2016.01 - 2018.01