AZHAR SANAULLAH MOHAMMAD
Riyadh,KSA
Summary
Accomplished IT professional with extensive expertise in network troubleshooting, performance monitoring, and risk assessment. Demonstrates proficiency in telecommunication coordination, CCTV and security systems, and disaster recovery management. Skilled in server administration, project management, and IT operations, with a strong focus on cloud technologies and virtualisation. Adept at incident management, vendor relations, and Oracle Micros Simphony POS systems. Committed to enhancing IT governance through effective change management processes and risk mitigation strategies. Career goals include advancing IT infrastructure management to optimise organisational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work history
IT MANAGER
Independent Foods Company
Riyadh, Riyadh Region
2023.06 - 2026.05
- Managing ICT Multiple Food Brands Joe & The Juice, Parker’s, Public, Somewhere and SALT with 50 plus stores, Head offices and Branch offices
- ERP Management
- Improved overall business efficiency by implementing robust change management strategy.
- ORACLE MICROS SIMPHONY POS
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Planned and coordinated resources required for successful implementation of change projects.
- Project Management
- IT Infrastructure Management
- Vendor Management & Negotiation
- New Outlets Procurement and Design as per CAPEX
- POS updates and New Installation changes
- Purchase Requests: Acquiring quotations from different supplier and comparison
- Store Infrastructure Design
- VA Cloud Management
- Application POS Integrations
- POS Integration with ZATCA Compliance
- Assessed risks associated with proposed changes, ensuring minimal disruptions to operations.
- Designed project communications, enhancing understanding and acceptance of key changes.
- Ensured project deadlines were met whilst managing multiple change initiatives simultaneously.
- Delivered presentations to senior leadership, providing updates on progress of change initiatives.
IT Operations Specialist GCC
Alamar Foods (GCC)
Riyadh, Riyadh Region
2016.05 - 2023.05
- Support Various Operating systems and also installing operating system depending up on its comparability, WAN/LAN, Data Center, IP Telephony, VM environments
- Support End User with Daily issues like Web Apps, Mobile Apps, Printer issue and System issues.
- Supporting POS Applications & IT infrastructure support for more than 500 Domino’s stores through out MENAP
- Manage the Development in the servers and implement new services and functionality
- Providing On-board employees with Laptop configuration and Access system Maintain the production, by running a software and hardware diagnostic regularly
- Fixing Hardware/software issues troubleshooting, Monitor Each and every part of the OS like checking disk space, soft versions
- Backup & Recovery Management
- Making sure incidents get resolved with SLA
- Active Directory Roles and Responsibility
- Database Management, Printer Services Management
- Virtualization Technology, Active Directory
- Monitoring and reporting associated with reliability and security of the domain
- Printer configuration monitoring and compliance
- Secure remote administration of the Domain controller and members servers managed by the infrastructure group.
- Handling Office 365 (Exchange admin Center, Azure Admin)
- Identifying network and hardware malfunctions and took appropriate actions to resolve issues ensuring data/system integrity.
- Coordinating, managing and executes projects, as assigned, tracks major developments, and revises deadlines as appropriate to meet changing needs and requirements of the network.
- Troubleshooting in Hyper-V and Virtual Machine.
- Worked for GOLO, connection between store to head office and call center, making sure tunnels are up for all the 270 stores we have in KSA region and 75 other stores in MENAP region.
- Configured and complete setup of Servers in Qatar and Bahrain
- Configuring CCTV’s and Security Appliances
- Supporting the roll-out of new applications
- Troubleshooting and taking backup of SQL database
- Application support to the end users
- Troubleshooting Printers and Networking Devices
- Alamar Foods is a master Franchise operator for Domino’s in the MENAP (Middle East, North Africa and Pakistan) region. Alamar has a solid position in the MENAP QSR industry.
- Assisted in inventory control, reducing stock discrepancies.
- Managed and coordinated project tasks to meet deadlines.
- Utilised diagnostic tools in identifying areas requiring transformation for enhanced productivity.
Junior Network Support Engineer
Lebara Mobile United Kingdom
2011.02 - 2012.11
- Professional hands-on experience in designing cable and wireless network. Structured network cabling such as STP, UTP, coaxial etc.
- Installation and configuration of LAN, WAN and wireless network with active components such as routers, switches, modems.
- Creating infrastructure of wiring and install network component.
- Create design LAN and physical component.
- Designing, developing, maintaining, and supporting new network
- Analyzing existing technological environment, including hardware, software, operations and transaction volumes to identify efficiencies.
- Providing end-user support and network administration services.
- Local Area Network (LAN) Protocols and Configuration.
- Wide Area Network (WAN) Protocols and Configuration.
- Computer Network and management (LAN & WAN)
- Troubleshooting in the Local Area Network.
Education
Bachelor of Technology - Computer Science Engineering
Kakatiya Institute of Technology & Science
Warangal, IndiaDiploma - Computer Science Engineering
State board of training
Telangana, IndiaSkills
- Network Troubleshooting & Performance Monitoring
- Risk Assessment & Change Impact Analysis
- Disaster Recovery & Backup Management
- Project Management & IT Operations
- Incident, Problem & Change Management
- Oracle Micros Simphony POS Management
- Firewall, VPN & Security Management
- ITIL Change Management Process
- IT Change Management & CAB Coordination
- Risk assessment capabilities
- Project Management
Certification
- Cisco ID: CSCO12900844
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Specialist-Enterprise Core(CCNP)
Area of Interest
IT Infrastructure Food & Beverages
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
What I can offer to the organization
A high level of commitment, creative analytical and a practical approach to problems, ability to think and act from both the strategic and operational level, and a strong desire to succeed in whatever I undertake.
Timeline
IT MANAGER
Independent Foods Company
2023.06 - 2026.05
IT Operations Specialist GCC
Alamar Foods (GCC)
2016.05 - 2023.05
Junior Network Support Engineer
Lebara Mobile United Kingdom
2011.02 - 2012.11
Diploma - Computer Science Engineering
State board of training
Bachelor of Technology - Computer Science Engineering
Kakatiya Institute of Technology & Science