Microsoft Office (Word, Excel, PowerPoint)
Azizah Alahmari
Clinical Operations Professiona | Healthcare Operations & Transformation
Riyadh,Riyadh Province
Summary
- Clinical operations professional with a proven track record in managing complex healthcare operations and national-level clinical coordination. Experienced in optimizing clinical workflows, regulatory compliance, and resource management. Known for strong emotional intelligence, effective communication, and stakeholder negotiation in high-pressure environments, consistently delivering measurable operational and patient safety outcomes.
Overview
4
4
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Life Saving Program Specialist (National Program)
Ministry of Health – National Life Saving Program
11.2023 - Current
- Acted as a national Life Saving Agent, handling critical and urgent inter-hospital escalation calls from healthcare facilities across Saudi Arabia.
- Received and assessed comprehensive clinical case presentations from referring physicians (MRPs), identifying gaps in specialty care or facility availability.
- Engaged Ministry-affiliated consultant physicians to obtain expert clinical recommendations and formal approvals for patient transfer based on case urgency (life-saving vs. urgent).
- Activated and facilitated appropriate patient transfer pathways, including ground ambulance, medical evacuation (medevac), or deployment of specialized response teams (e.g., ECMO teams) to the referring facility.
- Managed end-to-end case documentation, ticket processing, and closure in alignment with program and regulatory requirements.
- Conducted case follow-up and tracking for complex or ongoing cases to ensure continuity, resolution, and timely escalation when needed.
Clinical Operations Manager / Head Nurse (Operatio
King Saud Medical City – General Hospital
08.2021 - Current
- Led day-to-day clinical operations ensuring safe, efficient patient flow and optimal utilization of staff and resources.
- Managed workforce planning, scheduling, and performance oversight for multidisciplinary teams in a high-acuity healthcare environment.
- Implemented and monitored quality, patient safety, and infection prevention initiatives, ensuring compliance with organizational and regulatory standards.
- Coordinated incident follow-up, corrective action plans, and continuous improvement initiatives in collaboration with quality and leadership teams.
- Acted as a key liaison between clinical teams and hospital administration to support operational continuity, service efficiency, and change initiatives.
Education
Associate of Science - Emergency Nursing
Saudi Commission For Health Specialties (SCFHS)
Riyadh,Saudi Arabia10.2020
Bachelor of Science - Nursing
King Khalid University
Abha, Asir Region , Saudi Arabia03.2015
Software
Hospital Information Systems (HIS)
Scheduling & Workforce Management Systems
Electronic Medical Records (EMR)
Data Reporting & Documentation Tools
Certification
Senior Specialist – Emergency Nursing (SCFHS)
Skills
Clinical Operations Management
Timeline
Life Saving Program Specialist (National Program)
Ministry of Health – National Life Saving Program
11.2023 - Current
Clinical Operations Manager / Head Nurse (Operatio
King Saud Medical City – General Hospital
08.2021 - Current
Associate of Science - Emergency Nursing
Saudi Commission For Health Specialties (SCFHS)
Bachelor of Science - Nursing
King Khalid University