Azmi A. Awari

Corporate Office / Shared Services – Learning & Development

• Developed and executed a comprehensive annual training plan for MYNM Automotive Group, aligning with organizational goals and talent development priorities.
• Enhanced Individual Development Plans (IDPs) across departments to support career progression and skill advancement.
• Facilitated leadership development workshops for managers and high-potential employees, promoting a culture of continuous improvement and effective leadership.
• Led multiple strategic projects derived from Training Needs Analysis (TNA) to bridge capability gaps and boost operational performance.
• Conducted workforce planning by transforming static employee data into dynamic scenario-based forecasting models to support decision-making and car plan alignment.
• Oversaw, supported, and coached internal trainers to ensure consistent training quality and delivery excellence across the group.
• Collaborated with cross-functional departments to facilitate workshops and team-based interventions that address business challenges and enhance collaboration.
• Promoted the MYNM organizational mission and vision through all L&D initiatives, reinforcing a values-driven culture.
• Supported compliance and reporting requirements related to training activities, including disclosures to Qiwa and SOCPA, ensuring transparency and regulatory alignment.
• Monitored student progress using data-driven assessment methods, leading to targeted academic interventions and support services.
• Developed a comprehensive professional development program, resulting in improved staff retention rates and overall job satisfaction.

Dealership Establishment and Aftersales Excellence

• Led the establishment of a new dealership project in the Kingdom of Saudi Arabia, ensuring full compliance with all rules, regulations, and stakeholder requirements.
• Directed key aftersales initiatives, including the launch of mobile service vans and the setup of new service locations, to expand customer reach and improve service convenience.
• Conducted comprehensive audits of operations and processes to ensure adherence to quality standards, regulatory requirements, and internal policies.
• Managed multiple projects simultaneously, applying best practices in project management to deliver on time, within budget, and with high-quality outcomes.
• Recruited, assessed, and onboarded skilled technicians to build a strong technical team supporting aftersales services.
• Provided quality and technical support to enhance repair processes, reduce repeat visits, and improve overall service performance.
• Monitored and analyzed key performance indicators (KPIs), customer experience (CX) metrics, Net Promoter Score (NPS), and Learning Management System (LMS) data to drive continuous improvement.
• Designed and developed training curricula and materials tailored to technicians, service advisors, and other aftersales personnel.
• Established a state-of-the-art technical training center to upskill staff, ensure certification compliance, and support the company’s commitment to service excellence.

• Total Quality Management (TQM) Committee – Member
  Contributed to strategic quality initiatives and continuous improvement efforts across departments.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Provided one-on-one coaching for employees struggling with specific job tasks or responsibilities, leading to improved performance.
• Consultation Committee – Member
  Provided insights and recommendations on organizational development and decision-making processes.
• Quality Committee (ISO Certification & KPIs) – Member
  Participated in the development and monitoring of ISO compliance and key performance indicators to maintain high operational standards.
• Education Department Quality Improvement Committee – Deputy
  Supported academic quality enhancement initiatives and curriculum development processes.
• Staff Honoring & Disciplinary Committee – Member
  Participated in evaluating staff achievements and addressing disciplinary matters fairly and transparently.
• Student Honoring & Disciplinary Committee – Member
  Contributed to decisions regarding student recognition and behavioral conduct in line with institutional policies.
• Recruitment Committee – Member
  Engaged in talent acquisition, candidate evaluation, and hiring decisions to support departmental needs.
• Dormitory & Student Activities Committee – Head
  Led initiatives to enhance student life through well-managed dormitory services and extracurricular programs.

• Define and maintain process standards by developing a structured framework that aligns with organizational goals and objectives, enabling the establishment of consistent performance measures and driving operational excellence.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Organized contracts between the company and customers. As well as supervising the team.

• Diagnose the vehicles before making any repairing to reduce the percentage error to make the customer satisfied and reducing the company expanses.