Azouf Mohammed Aljuaid
Summary
Dedicated and results-oriented professional with over 9 years of experience at Alrajhi Bank. Expertise in customer service, operations, relationship management, and leadership. Skilled in process improvement, delivering results under pressure, and mentoring teams. Proficient in Excel, email management, and persuasive communication.
Overview
11
11
years of professional experience
2024
2024
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operation Manager
Alrajhi Bank
01.2014 - Current
- Spearheaded branch operations, enhancing customer satisfaction and compliance
- Mentored and trained staff to improve performance and service delivery
Relationship Manager
Alrajhi Bank
01.2014 - Current
- Managed key client relationships, driving revenue growth and satisfaction
- Developed tailored financial solutions to meet client needs
- Collaborated with teams to consistently achieve sales targets
Service Consultant Representative
Alrajhi Bank
01.2014 - Current
- Resolved customer inquiries and managed complex transactions effectively
- Consistently met and exceeded daily performance metrics
Teller
Alrajhi Bank
01.2014 - Current
- Conducted accurate daily teller functions, delivering exceptional customer service
- Ensured compliance with banking regulations in all transactions
Education
Master of Business Administration -
Jeddah International College
Diploma - Computer Science
King Abdulaziz University
Bachelor - English
Umm Al-Qura University
Skills
- Advanced Microsoft Excel
- email management
- banking software
- Team management
- mentoring
- conflict resolution
- Problem-solving under pressure
- complaint resolution
- Fluent in English
- Fluent in Arabic
- Fast learner
- thriving in dynamic environments
Certification
Risk Management
Timeline
Operation Manager
Alrajhi Bank
01.2014 - Current
Relationship Manager
Alrajhi Bank
01.2014 - Current
Service Consultant Representative
Alrajhi Bank
01.2014 - Current
Teller
Alrajhi Bank
01.2014 - Current
Diploma - Computer Science
King Abdulaziz University
Bachelor - English
Umm Al-Qura University
Master of Business Administration -
Jeddah International College
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