Elsayed Fawzi Elsaadni
Riyadh
Summary
Retail and Development professional with focus on managing store operations, ensuring high levels of customer satisfaction, and leading teams to achieve sales targets. Experienced in inventory management, staff training, and maintaining visual merchandising standards to enhance shopping experience.
Overview
10
10
years of professional experience
Work History
Store Manager (Learning and Development Spec.)
Starbucks Coffee
02.2021 - Current
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Assistant Store Manager
Starbucks Coffee
02.2019 - 01.2021
- Conducted regular performance reviews, offering constructive feedback to enhance team productivity.
- Assessed and reordered stock based on seasonal trends and customer preferences, maximising sales opportunities.
- Oversaw stock replenishment, liaising with suppliers to secure timely deliveries within budget.
- Implemented loss prevention strategies, significantly reducing shrinkage rates through staff awareness.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Prepared detailed reports on sales performance, inventory, and staff productivity for management review.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Resolved operational issues swiftly, minimising disruption to the store's service and performance.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Managed store budget, controlling expenses to ensure financial targets were met.
Shift Supervisor
Starbucks Coffee
07.2018 - 01.2019
- Implemented quality control measures, reducing waste and increasing productivity.
- Implemented energy-saving initiatives, cutting costs and supporting the company's sustainability goals.
- Conducted regular training sessions to improve staff skills and compliance with health and safety regulations.
- Developed and maintained a positive working environment, boosting team morale and reducing turnover.
- Managed payroll for shift staff, including calculating overtime and processing holiday requests.
- Motivated employees with the skilful implementation of new KPIs every Quarter.
- Organised and scheduled employee shifts and breaktimes.
- Documented employee behaviour and customer complaints accurately and objectively.
Assistant Store Manager
Bath & Body Works
02.2016 - 06.2018
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Completed monthly profit and loss performance reports.
Senior Sales
Bath and Body works
01.2015 - 01.2016
- Oversaw inventory management, monitoring stock levels to prevent shortages or excesses.
- Facilitated the resolution of customer issues, maintaining high levels of satisfaction and loyalty.
- Managed communication with stakeholders, keeping them informed of sales progress and developments.
- Reviewed and updated sales contracts, ensuring compliance with legal and company standards.
- Analyzed sales data to identify performance gaps and areas for improvement.
Education
Faculty of Basic Education, English Language Dep.
Tanta University
EgyptSkills
- Supplier negotiation
- Conflict resolution
- Logistics co-ordination
- Proactive initiative
- Performance monitoring
- POS system operation
- Product ordering
- Inventory management
- Business analytics
- Stock control systems
- Financial reporting
- Strategic planning
- Sales leadership
- Scheduling employees
- Staff mentoring
- Relationship building
- Sales Leadership
Education
other
Timeline
Store Manager (Learning and Development Spec.)
Starbucks Coffee
02.2021 - Current
Assistant Store Manager
Starbucks Coffee
02.2019 - 01.2021
Shift Supervisor
Starbucks Coffee
07.2018 - 01.2019
Assistant Store Manager
Bath & Body Works
02.2016 - 06.2018
Senior Sales
Bath and Body works
01.2015 - 01.2016
Faculty of Basic Education, English Language Dep.
Tanta University
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