Customer-facing service leader providing clear communication and consistent attention to detail. Supports daily shift operations through staff guidance and supervision. Maintains compliance awareness to deliver reliable, positive customer experiences.
Overview
1
1
Language
8
8
years of professional experience
Work History
Barista
Castle Restuarant Qatif, Saudi Arabia
Qatrif, Saudi Arabia
01.2024 - Current
Prepared and served hot and cold beverages, including espresso drinks and tea.
Sanitised food service counters regularly to keep hygiene standards high.
Cleaned coffee machines, counters, and customer areas to maintain cleanliness.
Disposed of waste and processed cash-up registers during thorough store closing.
Responded to enquiries with friendly service and beverage recommendations.
Monitored stock levels for coffee beans, milk, and other supplies.
Memorised recipes for specialty coffee drinks and seasonal offerings.
Shift Supervisor
KFC Uganda
Kampala, Uganda
03.2019 - 09.2023
Conduct regular health and safety audits to confirm full compliance daily.
Coordinate training and mentoring to keep staff skilled and performing well.
Supervise daily shift operations to spot and resolve issues quickly.
Delegated production tasks to appropriate operator and assembly teams.
Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
Addressed customer complaints with empathy and speed, turning negative experiences into positive outcomes.
Education
Diploma of Higher Education - Busines Administration
Makerere University
Kampala
01-2018
Skills
Customer service excellence
Team collaboration
Rapid learning ability
Inventory management
Languages
Afrikaans
Upper Intermediate
B2
Hobbies and interests
Writing novels
travelling
Timeline
Barista
Castle Restuarant Qatif, Saudi Arabia
01.2024 - Current
Shift Supervisor
KFC Uganda
03.2019 - 09.2023
Diploma of Higher Education - Busines Administration