Bader Aldahfar
Riyadh,Saudi Arabia
Summary
Results-driven professional with expertise in project management, leadership, and teamwork. Demonstrates exceptional problem-solving abilities and time management skills, ensuring efficient project completion. Proficient in Microsoft Office, facilitating seamless administrative and operational tasks. Committed to leveraging skills to drive organisational success and achieve career growth.
Overview
7
7
years of professional experience
Work history
Sales Executive AI Use Cases TAWAL TOC Project
Ericsson
01.2022 - Current
- Spearheaded business sales efforts for AI-driven solutions UCs tailored to MS to clear alarms and target the Zero touch to the network.
- Educated clients on AI capabilities, including natural language processing, computer vision, predictive analytics, and automation, driving adoption across operational workflows.
- Identified client pain points and aligned AI product features with business needs to deliver tailored, high-impact solutions.
- Collaborated closely with technical teams to translate customer feedback into product enhancements and support scalable deployments.
- Delivered product demos, created sales presentations, and negotiated contracts to close mid- to large-scale deals.
Operation Center Supervisor TAWAL TOC Project
Ericsson
, Saudi Arabia
01.2020 - 12.2022
- Company Overview: TAWAL TOC Project
- Collaborate with internal Ericsson teams and key stakeholders to ensure seamless operations and communication.
- Lead and manage the TOC Team, including Front Office (FO), SA&CM, and Dispatchers, ensuring efficient workflow and high performance.
- Handle escalations to customers and Ericsson Incident Managers, ensuring timely resolution of critical issues.
- Monitor and follow up with response teams on all pending issues, ensuring adherence to service level agreements (SLAs).
- Generate and analyze reports, including Pending & Closed Outage Tickets, GM Reports, and SMS escalation reports, to drive operational improvements.
- Identify recurring issues, recommend corrective actions, and guide teams in implementing effective solutions.
- Plan and execute operational strategies for special events and seasonal holidays to ensure service continuity.
- Prepare and evaluate SLA KPIs for all networks, driving continuous improvement.
- Successfully reduced trouble tickets in 2020, even during the COVID-19 pandemic, through proactive issue management.
- Draft and maintain standard operating procedures (SOPs) to enhance operational efficiency and compliance.
- Ensure seamless operations with minimal impact on business continuity.
- TAWAL TOC Project
Network Monitoring and ticketing analyzing
Ericsson
01.2018 - 01.2019
- Company Overview: STC MS Project
- Continuously monitor trouble ticket handling for network sites using various tools in a 24/7 operations environment.
- Accurately log and document all network issues, update repair details, and ensure timely closure of trouble tickets.
- Monitor the Netcool system for active alarms and generate manual trouble tickets for system drops as needed.
- STC MS Project
Education
Bachelor of Business Administration -
Prince Sattam Bin Abdulaziz University
• English language institute -
Brighton institute
United KingdomSkills
- Project Management
- Leadership
- Teamwork
- Problem-solving
- Time Management
- Microsoft Office
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Timeline
Sales Executive AI Use Cases TAWAL TOC Project
Ericsson
01.2022 - Current
Operation Center Supervisor TAWAL TOC Project
Ericsson
01.2020 - 12.2022
Network Monitoring and ticketing analyzing
Ericsson
01.2018 - 01.2019
Bachelor of Business Administration -
Prince Sattam Bin Abdulaziz University
• English language institute -
Brighton institute
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