BADER AL DELAIMI
Dammam,Eastern Province
Summary
A dedicated professional with expertise in B2B sales and customer service excellence, demonstrating proficiency in CRM software and ERP systems. Known for understanding customer needs and delivering product knowledge with communication finesse. Committed to leveraging skills in customer observation to drive business growth and enhance client satisfaction.
Overview
20
20
years of professional experience
Work history
Senior officer - Sales
Arab Paper Manufacturing
Dammam, Eastern Province
01.2022 - Current
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Maintained up-to-date records of customer correspondence, complaints and feedback to help advance company services.
- Worked with sales teams to determine best strategies to increase customer interest and purchases.
- Continuously improved self-performance by analyzing customer feedback and monitoring service reviews.
- Used creativity to produce innovative strategies designed to increase sales and ensure business growth.
- Maintained updated records in CRM system.
- Supporting other department.
- Reviewed processes, operations and offerings, making suggestions to management to increase sales and enhance client experiences.
- Utilized Salesforce expertise to accelerate productivity and increase growth.
- Using social media to find new customers.
- Delivered top-quality customer service by providing professional after-sales support.
- Successfully identified upselling and cross-selling opportunities through research and client feedback.
Sales Officer - Logistic Coordinator
Arab Paper Manufacturing
Dammam, Eastern Province
05.2005 - 12.2021
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Engage in regular communication with clients
- Ensure timely schedules for client orders
- Address errors to promote client satisfaction
- Coordinate timely and accurate shipments
- Ensure accuracy of orders and shipping documents
- Identify and fix shipping errors
- Prepare invoices and other require documents.
- Receive orders and add to inventory
- Negotiating and securing transportation rates.
- Maintain communications with warehouse staff to avoid delays and misunderstandings.
Education
Bachelor of Business Administration -
King Faisal University
Al Hufuf, Eastern Province /2014 - /2018
Skills
- Product knowledge
- Customer service excellence
- CRM software proficiency
- Understanding customer needs
- B2B sales expertise
- Familiarity with ERP systems
- Customer observation
- Communication finesse
Languages
Arabic
Advanced
C1
English
Intermediate
B1
Timeline
Senior officer - Sales
Arab Paper Manufacturing
01.2022 - Current
Sales Officer - Logistic Coordinator
Arab Paper Manufacturing
05.2005 - 12.2021
Bachelor of Business Administration -
King Faisal University
/2014 - /2018
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