Bader Alghamdi
Summary
Well-qualified Team Leader familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Zakat, Tax And Customs Author
07.2019 - Current
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
Lobby Supervisor
Executive Office KKIA
01.2014 - 01.2015
Education
Bachelor of Science - Biomedical Engineering
Inaya Medical College
Riyadh, Saudi ArabiaSkills
- Issue Resolution
- Production Goal Setting
- Customer Service
- Team Coaching
- Skill Development
- Customer Account Management
- Staff Monitoring
- Inbound and Outbound Calls
Certification
- ICDL
- IELTS
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative Team Lead
Zakat, Tax And Customs Author
07.2019 - Current
Lobby Supervisor
Executive Office KKIA
01.2014 - 01.2015
Bachelor of Science - Biomedical Engineering
Inaya Medical College
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