Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bader Alghamdi

Riyadh,Saudi Arabia

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hardworking and focused individual committed to helping solve clinical problems and improve patient well-being. Skilled at conducting comprehensive experiments and research to overcome range of clinical problems. Confident communicator allowing understanding of complex work and latest designs to technical and non-technical audiences.

Overview

8
8
years of professional experience

Work History

Account manager

Zakat, Tax And Customs Authority
12.2023 - Current
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.
  • Oversaw account portfolio to deliver top-quality account services.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Collaborated with sales team for achieving shared objectives.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Monitored competitor activity, staying ahead in market competition.
  • Facilitated training sessions to upskill junior team members.

Customer service team lead

Zakat, Tax And Customs Authority
07.2019 - 12.2023
  • Implemented company processes to effectively resolve customer service issues.
  • Managed queries from customers to ensure timely resolution.
  • Coordinated with other departments, ensuring seamless customer experience.
  • Fostered an atmosphere of open communication amongst the team, improving collaboration and morale.

Lobby Supervisor

Executive Office - KKIA
Riyadh, Saudi Arabia
01.2017 - 12.2018
  • Processed invoices and payment runs with complete accuracy.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

Bachelor of Engineering - BIOMEDICAL TECHNOLOGY

INAYA MEDICAL COLLEGE
Riyadh, Saudi Arabia

Skills

  • Communication skills
  • Strategic Planning
  • Leadership
  • Upselling
  • Highly competitive
  • Coordinating documents
  • CRM technologies
  • Microsoft Office Specialist Certification

Languages

English
Advanced

Timeline

Account manager

Zakat, Tax And Customs Authority
12.2023 - Current

Customer service team lead

Zakat, Tax And Customs Authority
07.2019 - 12.2023

Lobby Supervisor

Executive Office - KKIA
01.2017 - 12.2018

Bachelor of Engineering - BIOMEDICAL TECHNOLOGY

INAYA MEDICAL COLLEGE

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Bader Alghamdi