Bader Atiah
Jeddah,Saudi Arabia
Summary
Highly skilled professional with a keen sense and understanding of different cultures, bilingual in Arabic, and excellent written and oral communication skills in English. Demonstrates exceptional abilities as a multi-tasker, fast learner, problem solver, and team player. Proficient in social media tools and Microsoft Office applications (Word, PowerPoint, Excel), with strong communication and negotiation skills. Adept at working under pressure while maintaining high standards of performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Specialist Claims Integration Management - Nphies
Bupa Arabia
Jeddah
2023.03 - 2025.03
- Company Overview: Analyze and investigate complicated insurance claims to help prevent fraud
- Perform detailed site inspections
- If necessary, provide well-informed court testimonies
- Review and process new claims reports and court verdicts
- Uphold relationships and communication with insurance departments and clients
- Organize and present claim review plans
- Resolve claims in a timely manner
- Analyze and investigate complicated insurance claims to help prevent fraud
- Perform detailed site inspections
- If necessary, provide well-informed court testimonies
- Review and process new claims reports and court verdicts
- Uphold relationships and communication with insurance departments and clients
- Organize and present claim review plans
- Resolve claims in a timely manner
Specialist Premium Care (Mega A/C) Sabic Support
Bupa Arabia
2022.03 - 2024.02
- Company Overview: provide a high level of services to the customers
- Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery
- Managing special tasks and our team on behalf of my direct manager
- Preparing monthly overtime and adherence for all call center agents on a daily and weekly basis
- Training new joiners at call center departments for basic concept of customer service
- Assigned as a Floor Advisor to manage and assist the staff members
- Provide a high level of services to the customers
- Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery
- Managing special tasks and our team on behalf of my direct manager
- Preparing monthly overtime and adherence for all call center agents on a daily and weekly basis
- Training new joiners at call center departments for basic concept of customer service
- Assigned as a Floor Advisor to manage and assist the staff members
Sr. Officer Call Center, (Mega/Ac) Sabic Support
Previous company here
2021.10 - 2022.03
- Company Overview: Your most impressive achievements here
- Your most impressive achievements here
Sr.Officer Call Center
Bupa Arabia
2020.09 - 2021.09
- Company Overview: Your most impressive achievements here
- Your most impressive achievements here
Education
Bachelor's Degree - Business Administration, International Business Trade
Saint Joseph's University
United States 2015.01 - 2019.05
English As Second Language - Completed Level 112 in the Intensive Program English for Academic Purpose.
ELS Language Center
United States 2013.01 - 2014.01
General Secondary - Science
Jeddah High School
Jeddah, Mecca Region 2010.01 - 2012.01
Skills
- Multi Tasker
- Fast Learner
- Able to Work Under Pressure
- Problem Solver
- Team Player
- Excellent communication and negotiation skills
- Very good with social media tools
- Very good with Microsoft (Word, PowerPoint, Excel)
- Keen sense and understanding of different cultures
- Bilingual (native Arabic)
- Excellent written and oral communication skills in English
Certification
- Insurance Foundation Professional Exam, The Financial Academy, 2022
- Audit-Financial Statement, Udemy Academy, 2020
- Flexible Budgets, Standard Costs & Variance, Udemy Academy, 2020
- Doroob Courses, 2020, 2023 :
- Labor Education According to Saudi Law
- Teamwork Skills
- Smart Work Ethics
- Communication in the Workplace
- Secrets of a Successful Job Interview
- How to Write a Successful C.V
Languages
English
Arabic
Personal Information
Headline: Your headline or current title
Voluntary Work
- Volunteer in Saudi Students Club in the US, Saint Joseph's University, 2019
- Attached a number of volunteer participations in Organizing, Managing, Leading, Saint Joseph's University, 2018
- Serves learning, Philosophy program, Old St Joseph's Church in Philadelphia, 2017
- Volunteer in International Students Club, Saint Joseph's University, 2016
Accomplishments
- Earned a scholarship program to complete my Bachelors degree in the USA. (2013)
- Certification of Appreciation for outstanding performance and improvements in customer service in Q4 2021 by Bupa Arabia
- Certification of Appreciation for outstanding performance and improvements in Sabic department in Q2 2022 by Bupa Arabia
- Certification of Appreciation for outstanding performance and improvements in Sabic department in Q3 2023 by Bupa Arabia
- Certification of Appreciation for outstanding performance and improvements in Sabic department in Q4 2023 by Bupa Arabia
- Certification of Appreciation for outstanding performance and improvements in Claims department in Q2 2024 by Bupa Arabia
Timeline
Specialist Claims Integration Management - Nphies
Bupa Arabia
2023.03 - 2025.03
Specialist Premium Care (Mega A/C) Sabic Support
Bupa Arabia
2022.03 - 2024.02
Sr. Officer Call Center, (Mega/Ac) Sabic Support
Previous company here
2021.10 - 2022.03
Sr.Officer Call Center
Bupa Arabia
2020.09 - 2021.09
Bachelor's Degree - Business Administration, International Business Trade
Saint Joseph's University
2015.01 - 2019.05
English As Second Language - Completed Level 112 in the Intensive Program English for Academic Purpose.
ELS Language Center
2013.01 - 2014.01
General Secondary - Science
Jeddah High School
2010.01 - 2012.01