Summary
Work History
Skills
Additional Information
Timeline
Overview
Generic
Samah Al-Shammri

Samah Al-Shammri

Sr.Manger regulatory compliance
Jeddah

Summary

To secure a challenging position and advance my career with a promising organization that will utilize my experience and abilities.

Work History

Coordinator

Moon productions for advertising company
jeddah
01.2008 - 02.2009
  • reporting and collecting data
  • Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
  • Assisted in coordination of on-site interviews, managing schedule to stay organized.

Relationship Manager

Exit 5 for advertising
jeddah
10.2009 - 11.2012
  • Took photos from different angles and perspectives to capture perfect images.
  • Digitally edited photos to enhance appearance.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Customer Services Officer(Intel helpline)

Bupa Arabia
jeddah
12.2012 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer calls and emails to answer questions about products and services.

SME Relationship Manager

Bupa Arabia
01.2014 - 08.2015
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.

VIP Services Representative

Bupa Arabia
jeddah
08.2015 - 07.2017
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Senior Manger regulatory compliance

Bupa Arabia
Jeddah
07.2023 - Current
  • Managed regulatory complaints team in activities associated with resolution of customer complaints received by Council-Health insurance regulators and SAMA.
  • Developed and maintained compliance database, tracking all compliance activities and documents.

Skills

  • Negotiations skills
  • Communication skills
  • Insurance expert
  • Microsoft Office skills
  • Leadership skills
  • Teamwork
  • Reporting skills
  • Regulatory Compliance
  • Adobe photoshop(graphics,photo editing)
  • 3D max and autocad program

Additional Information

Date of Birth: 23/11/1989

Place of Birth: K.S.A – jeddah

Languages: Arabic, English

Place of Residence: Jeddah

Nationality: Saudi

Timeline

Senior Manger regulatory compliance

Bupa Arabia
07.2023 - Current

VIP Services Representative

Bupa Arabia
08.2015 - 07.2017

SME Relationship Manager

Bupa Arabia
01.2014 - 08.2015

Customer Services Officer(Intel helpline)

Bupa Arabia
12.2012 - 09.2013

Relationship Manager

Exit 5 for advertising
10.2009 - 11.2012

Coordinator

Moon productions for advertising company
01.2008 - 02.2009

Overview

16
16
years of professional experience

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Samah Al-ShammriSr.Manger regulatory compliance