Badr Hassan Al-Sulaitin
Riyadh,Saudi Arabia
Summary
Knowledgeable about sales and customer service with strong focus on communication and interpersonal skills. Capable of building positive relationships and solving problems efficiently. Ready to use and develop skills in negotiation, active listening, and teamwork role.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Senior Assistant
APPAREL GROUP
Riyadh , Riyadh Region
02.2021 - Current
- Sales official for the branch .
- Organized team meetings, promoting collaboration and teamwork.
- Improved branch efficiency by streamlining Supervised junior assistants enhancing their productivity levels.
- Organizer working shifting for employees , review employee commissions every weekend .
- Resolved customer and Acting(Store Manager ).
Customer Service (After-Sales)
Al-Tawil Concrete Company and Cement
Riyadh , Riyadh Region
02.2017 - 02.2021
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Trained new hires for improved productivity and efficiency on the job floor.
Customer service
STC
Riyadh , Riyadh Region
12.2016 - 02.2017
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Assisted customers in navigating company website, improving online experience.
- Answered [300]+ telephone calls per day with professionalism.
Education
Diploma - Diploma in Television and Radio Production
Prince Ahmed bin Salman Academy for Applied Media
KSA-RIYADH 06.2013 - 06.2016
Skills
- Contract negotiation
- Effective delegation techniques
- Cross-Functional team leadership
- Client relationship strengthening
- Inventory management
- Workflow optimization
- Staff supervision
- Microsoft Office Suite
- Ability to withstand working pressure
Languages
English
Upper intermediate (B2)
Timeline
Senior Assistant
APPAREL GROUP
02.2021 - Current
Customer Service (After-Sales)
Al-Tawil Concrete Company and Cement
02.2017 - 02.2021
Customer service
STC
12.2016 - 02.2017
Diploma - Diploma in Television and Radio Production
Prince Ahmed bin Salman Academy for Applied Media
06.2013 - 06.2016
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