BADRIAH MOHAMMED ALFAIFI
Riyadh,Saudi Arabia
Summary
Experienced banking professional with over 9 years in the financial sector, specializing in customer service and fraud prevention. Proficient in analyzing financial fraud trends, handling customer fraud complaints, and conducting detailed investigations to support regulatory compliance. Strong track record in reporting to the Saudi Central Bank (SAMA) and leading performance-driven teams.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Fraud Prevention & Detection Officer
2022.12 - 2025.07
- Handle customer fraud complaints and conduct detailed analysis of each case.
- Identify and monitor fraud trends to support proactive prevention strategies.
- Communicate with affected customers to gather incident details.
- Conduct fraud investigations and coordinate responses.
- Prepare and respond to inquiries and reports for SAMA.
- Lead and support the MI team in task management and leave coordination.
- Analyze fraud cases to develop fraud mitigation solutions.
- Prepare and submit SAMA management reports on a daily, weekly, monthly, quarterly, and yearly basis.
Fraud Prevention & Detection Specialist
2022.07 - 2022.11
- Manage fraud cases within SLA timelines and collaborated with internal departments.
- Maintain and update the fraud database for accuracy and completeness.
Customer Service Management – Payment Unit
2022.01 - 2022.07
- Process international payments and resolve pending remittances.
- Communicate with correspondent and beneficiary banks to obtain missing information.
Priority Customer Service Representative
SABB
2021.01 - 2021.12
- Assist premier and private banking customers with high-level service needs.
- Handle telephone inquiries and ensure positive customer experience.
E-Business & Channel Management
Alawwal Bank/SABB
2016.01 - 2021.12
- Explain banking policies and procedures to customers.
- Manage customer complaints and service requests.
- Investigate credit card disputes and train new hires on banking products.
Education
Diploma in Business Administration - Finance & Banking
Community College in Horimla
Diploma in English Language - undefined
Alfaisal International Academy
Skills
- Report writing for regulatory authorities
- Fraud investigation and analysis
- Team leadership and coordination
- Time management
- Problem solving
- Strong communication
- Collaboration
Certification
- GRCP Certification
- SAMA Cyber Anti-Fraud Program (CAFP), Saudi Central Bank, hosted at the University of Cambridge, 12/23
- Retail Banking Professional Foundation Certificate – Third Edition, 03/22
- Insurance Foundations Professional Exam – Third Edition, 12/21
Languages
Arabic
Native language
Arabic
Master or proficient
C2
English
Master or proficient
C2
Custom
- Financial Services
- Banking
Personal Information
Title: Fraud Prevention and Detection Officer
Timeline
Fraud Prevention & Detection Officer
2022.12 - 2025.07
Fraud Prevention & Detection Specialist
2022.07 - 2022.11
Customer Service Management – Payment Unit
2022.01 - 2022.07
Priority Customer Service Representative
SABB
2021.01 - 2021.12
E-Business & Channel Management
Alawwal Bank/SABB
2016.01 - 2021.12
Diploma in English Language - undefined
Alfaisal International Academy
Diploma in Business Administration - Finance & Banking
Community College in Horimla