Executed business process coordination and service management strategies to enhance operational efficiency.
Work History
Operation Control Center
1 Year
Renfe Railway | 02.2025 - 02.2026
Managed passenger services and daily operations from OCC location.
Coordinated real-time communication with stations and onboard teams during operations.
Monitored service production, maintenance activities, and operational plan execution details.
Managed occupational task planning, resource allocation, and operational follow-up activities.
Coordinate incident response for passenger-impacting events across operational stakeholders.
Prepared service reports, analyzed issues, and tracked corrective actions thoroughly.
Monitored quality indicators and supported continuous service improvement activities across services.
Supported Renfe Haramain high-speed railway service delivery across operational activities.
Retail Operations Specialist
1 Year 11 Months
Sephora | 03.2022 - 02.2024
Managed inventory levels and supply ordering to ensure operational continuity, Coordinated maintenance, equipment replacement, and logistics activities, Supervised operations teams and coordinated with external stakeholders, Monitored daily performance and implemented process improvements.
Managed procurement, budgets, and spending controls in coordination with Finance.
Developed procedures, protocols, and operational checklists for staff.
Recruited, onboarded, and trained employees to support workforce needs.
Area manager
3 Months
Meed Trading Company | 09.2021 - 12.2021
Managed daily operations across 13 convenience stores in Jeddah and Led store teams and monitored sales targets, KPIs, and performance, Managed inventory, stock flow, deliveries, rotation, and wastage control, Ensured compliance with company standards, policies, and store presentation.
Supported staff scheduling, training, and workforce performance.
Prepared reports on sales, inventory, and operational performance.
Senior Administrative Assistant
2 Years 8 Months
Council Ali Awad Alharbi office | 02.2008 - 10.2010
Manage complex executive schedules, resolve conflicts, coordinate priorities across stakeholders, Prepare, organize, and maintain administrative reports, records, and documentation consistently and Monitor task progress, deadlines, and stakeholder follow-up for timely updates, Develop administrative procedures checklists and workflow processes, ensuring consistent guidance.
Education
Honours Bachelor of Business Administration - International Commerce And Global Development
Niagara College Canada | St Catharines, Canada | 01.2020
Diploma of Higher Education - Marketing
College Of Technology | Jeddah, Saudi Arabia | 05.2012
Skills
Facilitated clear communication in verbal and written formats.
Assisted in managing inventory through SAP and Oracle systems.
Supported team dynamics and encouraged motivation to achieve objectives.
Certification
• QMS) | ISO 9001:2015 – Quality Management System- Alison.
• Fire Protection and Prevention - OSHA | OSHA- Alison.
• 5S & KAIZEN Fundamentals and Applications | Canadian Business Academy.
• Communication Management Application & Techniques | Canadian Business Academy.
Languages
Arabic
English
Timeline
Operation Control Center
Renfe Railway
02.2025 - 02.2026Read More
Retail Operations Specialist
Sephora
03.2022 - 02.2024Read More
Area manager
Meed Trading Company
09.2021 - 12.2021Read More
Senior Administrative Assistant
Council Ali Awad Alharbi office
02.2008 - 10.2010Read More
College Of Technology
Diploma of Higher Education from Marketing
Read More
Niagara College Canada
Honours Bachelor of Business Administration from International Commerce And Global Development