Bahaa Alwilli
Beirut ,leabanon
Summary
Dedicated professional with a strong background in customer services excellence, leadership competence, and workplace mediation. Demonstrates a commitment to ethical standards and efficient order processing. Seeking to leverage these skills in a dynamic environment to drive organisational success and enhance customer satisfaction.
Overview
17
17
years of professional experience
Work History
Supervisor
the meating
makkah , saudi arabia
05.2024 - Current
- Reduced workplace conflicts through effective communication and negotiation skills.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Coordinated with other supervisors to maintain consistency across shifts.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Organised team resources, resulted in improved project timelines.
- Facilitated monthly training sessions for enhanced staff performance.
- Coordinated activities for team of various manufacturing workers.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Estimated costs, generated reports, and maintained detailed records.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Followed optimum practices for manufacturing and incorporated latest methodologies.
- Oversaw assembly work, directing activities from initial set up to final product packaging.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
Supervisor
ronin resturant
jeddah , saudi arabia
08.2015 - 09.2019
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Conducted performance appraisals with employees for career development discussions.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Improved workplace safety to reduce accidents and near-misses.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Estimated costs, generated reports, and maintained detailed records.
- Coordinated activities for team of various manufacturing workers.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Organised team resources, resulted in improved project timelines.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in recruitment process for hiring quality staff members.
supperviser
Almayass restuaurant
bierut , lebanon
01.2008 - 03.2015
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma - Arabaic Language
Demascus Univercity
Syria Skills
- Customer services excellence
- Leadership competence
- Workplace mediation
- Ethical standards
- Order processing
Timeline
Supervisor
the meating
05.2024 - Current
Supervisor
ronin resturant
08.2015 - 09.2019
supperviser
Almayass restuaurant
01.2008 - 03.2015
Diploma - Arabaic Language
Demascus Univercity
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