Bahaa Hamdan
Al-Riyadh,saudi arabia
Summary
Customer-focused professional with extensive experience in business operations and client engagement. Demonstrated success in building strong customer relationships and identifying new business opportunities to drive revenue growth. Proficient in SAP ERP and Microsoft Excel, with strong communication, negotiation, and problem-solving skills. International experience in Saudi Arabia, Jordan, and Germany, committed to delivering exceptional service and achieving business objectives.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Operations Supervisor
Floranow
Riyadh, Saudi Arabia
2026.05 - Current
- Supervise daily warehouse and operational activities to ensure timely order fulfillment and customer satisfaction.
- Coordinate with sales, supply chain, and procurement teams to maintain product availability and service levels.
- Manage inventory movement, receiving, storage, and dispatch operations while ensuring product quality standards.
- Lead and supervise operational staff, allocating resources to meet daily business requirements.
- Monitor customer orders and resolve operational issues to ensure smooth execution and on-time delivery.
- Prepare operational reports and KPIs to support management decision-making.
- Collaborate with key customers and internal stakeholders to improve service quality and strengthen business relationships.
Production Planner Officer
Loyalty Support Services (LSS)
Amman
2025.12 - 2026.03
- Planned monthly production for X SKUs based on demand forecasts, ensuring optimal inventory coverage
- Optimized stock levels of finished and semi-finished goods, reducing overstock and shortage risks
- Applied FIFO/FEFO principles to manage expiry and improve inventory turnover
- Developed Excel dashboards tracking stock coverage, consumption rates, and KPIs
- Coordinated with supply chain, procurement, and production teams to align capacity with demand
Intern – Industrial Engineering / Production Controlling
BOS GmbH & Co. KG
Ostfildern
2025.05 - 2025.10
- Conducted REFA & MTM time studies to validate standard times across production lines
- Analyzed cycle times and supported manpower optimization for line balancing
- Assisted in capacity planning and Machine Hour Rate (MHR) calculations
- Generated SAP-based reports for cost analysis and investment evaluation
Intern – Spare Parts & Operations
BMW
Amman
2023.09 - 2023.10
- Supported warehouse operations including order picking and dispatch
- Assisted in spare parts inventory coordination and cost calculations
- Worked with Auto Line (DMS), ETK, and BMW Dealer Platform
Education
B.Sc. - Industrial Engineering
German-Jordanian University (GJU)
Amman, Jordan 2020.10 - 2026.01
Exchange Program - Industrial Engineering
Jade Hochschule
Wilhelmshaven, Germany 2024.10 - 2025.10
Skills
- Operations Management
- B2B Sales
- Communication & Presentation Skills
- Business Development
- Continuous monitoring
- Warehouse coordination
- Advanced Excel (Pivot Tables, Dashboards, Power Query)
- MRP/MPS
- Inventory Optimization
- Production scheduling
- Capacity Planning
- REFA & MTM Time Studies
- FIFO/FEFO
- Demand Planning
- SAP ERP system
LANGUAGES
English C2 - Proficiency
German B1 - Intermediate
Arabic Native
Timeline
Operations Supervisor
Floranow
2026.05 - Current
Production Planner Officer
Loyalty Support Services (LSS)
2025.12 - 2026.03
Intern – Industrial Engineering / Production Controlling
BOS GmbH & Co. KG
2025.05 - 2025.10
Exchange Program - Industrial Engineering
Jade Hochschule
2024.10 - 2025.10
Intern – Spare Parts & Operations
BMW
2023.09 - 2023.10
B.Sc. - Industrial Engineering
German-Jordanian University (GJU)
2020.10 - 2026.01