Bahaa Noureddine

Sales and Business Development:

• Identifying and pursuing new business opportunities.
• Developing and maintaining relationships with clients.
• Creating and implementing sales strategies to achieve revenue targets, resulted in increased GP by 15% YOY.
• Conducting market research to identify new markets and customer needs.

Client Management:

• Maintaining and growing existing client relationships.
• Ensuring high levels customer satisfaction though excellent service.
• Handling client inquiries and resolving issues promptly.

Strategic Planning:

• Developing and executing business plans to meet company goals.
• Collaborating with internal stakeholders to align business development strategies.
• Monitoring industry trends and competitor activities.
• Building and managing Key customers portfolios in various industries e.g. automotive, manufacturing, F&B, industrial, healthcare etc..

Proposal and Contract Management:

• Preparing and presenting proposals to potential clients.
• Successful onboarding of major customer names in the Saudi market.
• Negotiating contracts and closing agreements.
• Assisting with Requests for Proposal (RFPs).

Reporting and Analysis:

• Tracking and reporting on sales performance and business development activities.
• Analyzing sales data to identify trends and opportunities for growth.
• Providing regular updates to senior management through our weekly meetings and follow ups.

• Developing business plan and sales strategy for the market that ensures attainment of company sales targets and profitability
• Responsible for performance and development of Sales Executives
• Maintaining healthy receivables & monitoring level of bad debts for sales team
• Preparing action plans by individuals as well as by team for effective search of sales leads and prospects
• Initiating and coordinating development of action plans to penetrate new markets
• Assisting in development and implementation of marketing plans as needed
• Conducting one-on-one review with all Sales Executives to build more effective communications, to understand training and development needs, and to provide insight for improvement of Sales Executive's sales and activity performance
• Providing weekly EOWs & monthly Sales Report to Business Commercial regarding sales performance
• Maintaining accurate records of all pricing, sales, and activity reports submitted by Account Executives
• Creating and conducting proposal presentations and RFP responses
• Assisting Sales Executives in preparation of proposals and presentations
• Controlling expenses to meet budget guidelines
• Adhering to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Ensuring that all Sales Executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, and closures.
• Setting examples for Sales Executives in areas of personal character, commitment, organizational and selling skills, and work habits
• Maintaining contact with all clients in market to ensure high levels of client satisfaction
• Demonstrating ability to interact and cooperate with all company employees

• Extensive research on vertical businesses in the area, prioritizing contacts and approaches, overseeing new marketing initiatives.
• Planning efficient routings per areas and districts.
• Focused conversations with clients / prospects; needs, trade lanes and traffic, vendors and supply chain, obstacles, and contingency measures.
• Future outlooks and opportunities; new trade lanes, suppliers, and manufacturers.
• Offering JAS Service Standards as vital tool to monitor, track and perceive real-time standard milestones of shipping.
• Developing quotations and proposals for clients.
• Updating daily clients' information and potential services in CRM; scheduling and planning are also done on this platform.
• Following up on A/R and keeping customers' account balance under control.
• Training and performing coaching rides with fellow teammates.
• Attending conferences, meetings, and industry events.

Achievements:

• Diversifying customers portfolio to include many business sectors; healthcare, trading & contracting, retail, manufacturing, F&B, etc.
• Signing locally big customer names.
• Building healthy pipeline and converting business to JAS at 50% conversion rate notably in Q3 and Q4 2020.
• Growing existing customers revenue by 15% YOY.

• Align UPS strategy with customers' needs by developing mutual business opportunities
• Lead and guide sales force team to maximize short- and long-term sales and profitability and build long term relationships with customers to become the preferred category service provider.
• Gather customer trends, needs and competitor information and disseminate within the organization.
• Set strategic direction for Key Account Customers with Sales Manager / General Operations Manager or Country Manager.
• Prepare and conduct regular customer business planning and review periodically cycle involving all internal service providers.
• Develop and keep up-to-date Customer Profiles / Follow up on payment delays / Develop and manage long term customer relationships.

Achievements:

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Meeting yearly assigned sales target by 95%.
• Area sales growth of 13% against previous actual sales results.
• Maintaining customers payment settlement in interval of 30 - 45 days, thus achieving monthly collection targets.
• Managing to support fellow teammates to enhance field work efficiency, routing, and planning through joined visits, weekly follow up and report analysis.

• Small Package Unit (parcels up to 70 Kg).
• Freight Forwarding (Land, Ocean and Air).
• Mailroom, Warehousing and Distribution.
• General Logistics and Supply Chain.
• Setting objective (monthly/yearly sales targets: Export, Import and Domestic).
• SMART & Strategic Planning to Achieve set objectives.
• Finding new prospects (daily visits to new corporations - project leads).
• Following up on Existing Customers (weekly routing).
• Collection/Credit Control .

Achievements:

• 95 % continuous Monthly Achievement of collection target.
• 90 % achiever of area sales target / YTY area growth by 25%.
• Increasing area sales (providing special discounts for special heavy weight shipments).
• Maintaining existing customers (Retention and Penetration).
• Successfully achieving at least 4-5 Ramadan projects for existing customers during 2013 and 4 projects during 2014.