Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Bahittin Kutlu

Bahittin Kutlu

Customer Services Manager
Sydney

Summary

Dynamic professional with expertise in sales and customer service, adept at negotiating refunds and developing customer service policies to enhance satisfaction. Proficient in Salesforce, Microsoft Office Suite, and marketing strategy development, with a strong ability to communicate persuasively and fluently in multiple languages. Committed to staff training and development, leveraging public speaking competency to drive team success. Career goals include advancing strategic marketing initiatives while maintaining high standards of customer satisfaction.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Customer service manager

Nike
Turki, Istanbul
10.2022 - 11.2024

Customer service manager

adidas
Turki, Istanbul
03.2019 - 07.2022

Customer service coordinator

levi's
Turki, Istanbul
08.2017 - 02.2019

Customer service manager

Mavi Jeans
Turki, Istanbul
02.2015 - 06.2016
  • Promoted products effectively to increase sales.
  • Raised company reputation with high-quality customer care.
  • Devised strategies to improve customer engagement.
  • Enhanced operating procedures for smoother workflow.
  • Facilitated staff development with ongoing training initiatives.
  • Managed challenging situations to ensure customer satisfaction.
  • Improved operational efficiency by identifying areas of improvement.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Received and resolved customer complaints escalated by staff.

Education

Diploma of Education - Maintenance and Operation

Istanbul University
Turki
02.2013 - 07.2017

Skills

  • Negotiating refunds
  • Salesforce understanding
  • Fluency in foreign languages
  • Developing cs policies
  • Sales expertise
  • Microsoft Office Suite
  • Persuasive communication
  • Marketing strategy development
  • Reporting and documentation
  • Customer satisfaction surveys
  • Staff training and development
  • Public speaking competency
  • Customer Service

Languages

English
Intermediate
Arabic
Elementary
Irish
Elementary

Timeline

Customer service manager

Nike
10.2022 - 11.2024

Customer service manager

adidas
03.2019 - 07.2022

Customer service coordinator

levi's
08.2017 - 02.2019

Customer service manager

Mavi Jeans
02.2015 - 06.2016

Diploma of Education - Maintenance and Operation

Istanbul University
02.2013 - 07.2017
Bahittin KutluCustomer Services Manager