Bailey Trezona
South Plympton
Summary
Dynamic IT Support Engineer with proven expertise at Concept Data, excelling in network troubleshooting and remote support. Adept at resolving complex issues and enhancing customer satisfaction through critical thinking and effective communication. Recognized for managing diverse client needs and implementing efficient IT solutions, ensuring seamless operations across various environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
Concept Data
01.2023 - Current
- Attended offices around Adelaide to provide onsite support for hardware and software issues.
- Organised and installed all types of IT equipment ( Laptops, Routers, Firewalls, Phones, Monitors ect)
- Performed extensive networking changes. Including installing new internet connections and troubleshooting existing connections.
- Managed a list of cliental assigned to me to maintain.
- Remotely supported end users in solving a variety of issues.
- Proficient in daily use of Microsoft 365 Suite (including Outlook, Word, Excel, Teams, and SharePoint) to support communication, documentation, data management, and collaboration across teams.
- Performed as the second point of contact for L1 staff to escalate issues to.
Bartender
Tailem Bend Race Track
06.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed a team of 3-4 workers serving breakfast, making coffees and setting up functions.
- Greatly dealt with customers service and resolved any issues or conflicts.
Night Shift Manager
IGA Supermarket
01.2015 - 06.2021
- Stocked shelves and worked at a checkout handling cash and stock taking.
- Managed a team of 8-12 people to ensure all items were stocked and the store was clean.
- Ordered and managed the replenishment of stock for certain areas of the store.
- Dealt with customers and resolved any conflicts or issues.
- Taught new staff how to perform and operate all in all areas of the store.
Education
High School Diploma -
Murray Bridge High
Murray Bridge, SA12-2019
Skills
- Network troubleshooting
- AI experience
- Script writing ( powershell and python )
- Remote support
- Experience in high pace roles
- Software installation
- Printer troubleshooting
- Hardware diagnostics
- Server maintenance
- Phone systems
- Ticketing systems
- Problem-solving
- Customer service
- Critical thinking
Certification
Relevant Certifications
- Microsoft Azure AI Fundamentals - 11/07/2024
- Microsoft 365 Fundamentals - 1/04/2025
Other Certifications
- Responsible service of Alcohol - 4/06/2021
- SAPOL recruitment test - 14/02/2022
Timeline
Level 2 IT Support Engineer
Concept Data
01.2023 - Current
Bartender
Tailem Bend Race Track
06.2020 - 12.2022
Night Shift Manager
IGA Supermarket
01.2015 - 06.2021
High School Diploma -
Murray Bridge High
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