Bakheet Ahmed
Riyadh,Aisha bit Abu Baker street, Jamil Al Adhari
Summary
I am looking forward to entering challenging position in the area of my expertise where I can bring out my skill and abilities in conjunction with the opportunities & commensurate to the Organization's goals and objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Sales & Operation Manager
Low current
Riyadh, Saudi Arabia
03.2022 - Current
- Best Choice Construction & Security Solutions
- Coordinated sales called to acquire new business or close on business.
- Consistently achieved high-level customer satisfaction through responsive account management.
- Maximized communication and transparency between clients, internal departments and stakeholders.
- Adjusted different team sizes to meet task demands and decrease delivery delays.
- Created reference documentation for managing projects and preparing user manuals.
- Collaborated with project teams in gathering user requirements and developing project plans.
- Recorded user requirements and scope for reference and tracking purposes.
- Enforced policies and procedures to keep projects on track.
- Applied project management methodologies to drive and deliver projects.
- Ensured business continuity, using local suppliers to minimize risk of supply chain disruptions.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Kept clear, up-to-date records of stock, components and materials.
- Negotiated contracts, prices and timelines to achieve maximum ROI on purchasing choices.
- Conducted inspection policies to verify quality of raw materials and finished goods.
- Create quotations, Sales Invoices, and Delivery notes to the clients and projects managers.
Sales Manager
Tiara Group
Riyadh, Saudi Arabia
01.2022 - 03.2022
- Collected customer and market feedback and reported information to company leadership.
- Generated company growth through market expansion and sales.
- Contact with Hotels, Hotel apartments, and Resorts to furnishing & prepare for finishing.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Supply OS&E (Operation Supply & Equipment), FF&E (Furnishing Festurcre & Equipment) for our clients (Hotel, Hotel apartments) .
- Review our services to the client (Construction, IT services. and Branding) then after link the customers with the concerned team.
Head of Franchises & Customer Service
Ajwaad Group
Riyadh, Riyadh Region
11.2020 - 09.2021
- Optimized sales volume by managing accounts and building rapport with the Airlines & GDS such as Amadeus, World Span, Saper, and Galileo.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Handled Airlines concerns and complaints to resolve issues and build loyalty.
- Trained team of [8 person] to exceed targets and effectively retain accounts with the Airlines & GDS.
- Oversaw account growth sales activities from inception to contract.
- Developed communication strategies to support business direction with our cooperate clients, and prepare the monthly invoice after receiving from our accounting department.
- Handle all the case issue for our Franchise offices such as Void tickets, manually, automated, and partially refund, in addition to the hotels and packages support.
- Update all Franchise office with the Memos & regulations that received from airlines.
Sales Executive
Ajwaad Group
Riyadh, Saudi Arabia
01.2019 - 02.2020
- Fostered positive relationships with customers to enhance loyalty and retention.
- Create & issue Airline tickets, Hotel Booking, and in addition to Visa papers for our corporates or individuals clients.
- Tracked flights and transactions using Amadeus software.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Generated new leads and opportunities to maximize revenue.
- Confirmed payment of deposits from clients before commencing with bookings.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Sales and Customer Service Representative
Tajawal/Al Mosafer - Seera Group
Riyadh, Saudi Arabia
06.2017 - 12.2018
- Gathered data during customer interactions
- Assisted customers with placement of refunds and exchanges.
- Participated in company meetings to keep abreast of sales team infrastructure and updated quotas.
- Tracked sales activities in company CRM system thru emails, SMS, and calls.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Receive world wide customers calls & emails to create flights, Hotels, Cars, and Holiday packages booking.
- Make sure to handle the operation very professionally & with integrity and offer best price to the clients.
- Confirm with the clients their orders. Later, create the payment link to confirm the booking.
- Send an email to the fulfillment team to confirm the process thru internal software (Fresh desk, Hub).
- Sent the order documents to the clients with confirmation.
- Handle the clients request for reissue flights, reschedule hotel booking or even refund.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
Travel Consultant
Bin Ghaith Travel & Tourism Agency
Riyadh, Saudi Arabia
08.2013 - 05.2017
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Informed clients about cancellation policy and associated penalties.
- Analysed industry trends and attended conferences to build knowledge on World Travel Market.
- Create Travel Order for Governmental or Private cooperate clients such MOFA, NWC,..etc.
- Tracked flights records and transactions using Amadeus software.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Confirmed payment of deposits from clients before commencing with bookings.
- Strived to reach set sales and revenue targets.
Education
Computer Advance Maintenance - Computer Advance Maintenance
Sky Academy for Computer Science & Language
Khartoum - Sudan 04.2011 - 10.2012
Standard intermediate fare construction &Ticketing - Aviation
Khartoum Academy for Aviation & Technology
Khartoum, Sudan 07.2011 - 07.2011
Diploma of Higher Education - Aviation
Khartoum Academy for Aviation & Technology
Khartoum, Sudan 03.2011 - 10.2011
Art of Empathy - Human Resource
TBO - Online
Online 08.2020 - 08.2020
Behavior Model - Human Resource
TBO Academy
Online 08.2020 - 08.2020
Emotional Intelligence - Human Resource
EDRAAK Academy
Online 04.2020 - 04.2020
Amadeus basic reservation & Ticketing - Aviation
Amadeus Saudi, KSA
Riyadh, Riyadh Region 09.2014 - 09.2014
Electronic Access & Data - Access Control
Dormakaba
Jebel Ali - Dubai, UAE 08.2022 - 08.2023
NEDAP Identification Systems Academy
Online 12.2022 - 12.2022
Skills
- Personal & Technical Skills
- Flexibility and teamwork
- Communication skill
- Emotional intelligence
- Attention to detail
- Sense of responsibility
- Organizing skill
- Computer skills and design
- Marketing, promotion and
- Negotiation skills
- Writing and drafting skill
- Management skills and data
- Analysis
- Lead development
- Report writing skills
- Customer service
- Internet and e-mail marketing
- Business development
- New account development
- Complex negotiations
Languages
Arabic
Native
English
Upper intermediate
GYM, Football players lovers, in addition to reading books
I used to go to the GYM 11 years ago, in addition to physical fitness sports such as Kickboxing. I have tendencies toward Taekendo.
Timeline
NEDAP Identification Systems Academy
12.2022 - 12.2022
Electronic Access & Data - Access Control
Dormakaba
08.2022 - 08.2023
Sales & Operation Manager
Low current
03.2022 - Current
Sales Manager
Tiara Group
01.2022 - 03.2022
Head of Franchises & Customer Service
Ajwaad Group
11.2020 - 09.2021
Art of Empathy - Human Resource
TBO - Online
08.2020 - 08.2020
Behavior Model - Human Resource
TBO Academy
08.2020 - 08.2020
Emotional Intelligence - Human Resource
EDRAAK Academy
04.2020 - 04.2020
Sales Executive
Ajwaad Group
01.2019 - 02.2020
Sales and Customer Service Representative
Tajawal/Al Mosafer - Seera Group
06.2017 - 12.2018
Amadeus basic reservation & Ticketing - Aviation
Amadeus Saudi, KSA
09.2014 - 09.2014
Travel Consultant
Bin Ghaith Travel & Tourism Agency
08.2013 - 05.2017
Standard intermediate fare construction &Ticketing - Aviation
Khartoum Academy for Aviation & Technology
07.2011 - 07.2011
Computer Advance Maintenance - Computer Advance Maintenance
Sky Academy for Computer Science & Language
04.2011 - 10.2012
Diploma of Higher Education - Aviation
Khartoum Academy for Aviation & Technology
03.2011 - 10.2011
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