BAKITTE YONNAH
RIYADH,SAUDI ARABIA
Summary
Customer-orientated Driver maintains thorough and accurate records and notes to keep management informed of delivery progress. Hardworking driver offering 1 years in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Dedicated driver successfully working in deadline-orientated settings. Experienced in fulfilling job tasks quickly and effectively. Used hand trucks and manual and electric pallet jacks to safely lift and move packages. Careful driver with record of success in fast, accurate deliveries. Reliable in keeping vehicle maintained and clean. Offers reputation for service, expert knowledge of local roads and friendly personality. Energetic Delivery Driver focused on maintaining accurate delivery records, recording tracking information and completing driver log and vehicle performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Delivery Driver
DHL Express
Riyadh, saudi arabia
2022.10 - Current
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Safely loaded and unloaded packages with zero material damage.
Customer Service Assistant
McDonald's
Riyadh, Riyadh Region
2020.01 - 2022.07
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered feedback constructively to enhance staff performance.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Waiter
McDonald's
Riyadh, Riyadh Region
2019.07 - 2021.07
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Practiced healthy and safety measures to comply with regulations.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
High School Diploma - ECONOMICS
luwero secondary school
UGANDA 2014.02 - 2016.12
Associate of Arts and Sciences - SOCIAL SCIENCE
MAKERERE UNIVERSTY
UGANDA 2017.02 - 2018.11
Skills
- Extensive hospitality background
- Guest rapport
- Barista experience
- Food ingredients expert
- Table service
- Advanced beverage knowledge
- COVID-19 hygiene measures
- Food hygiene protocol
- Food and beverage knowledge
- Food and beverage specialist
Languages
English
Fluent
Arabic
Elementary
Timeline
Delivery Driver
DHL Express
2022.10 - Current
Customer Service Assistant
McDonald's
2020.01 - 2022.07
Waiter
McDonald's
2019.07 - 2021.07
Associate of Arts and Sciences - SOCIAL SCIENCE
MAKERERE UNIVERSTY
2017.02 - 2018.11
High School Diploma - ECONOMICS
luwero secondary school
2014.02 - 2016.12