BANAN DA'AS
Summary
Operational Risk and Resilience professional with more than 13 years of experience in banking and financial services. Proven expertise in operational risk management, operational resilience, risk assessments, key risk indicators (KRIs), key fraud indicators (KFIs), loss event management, business continuity, regulatory compliance, and control effectiveness monitoring. Experienced in developing frameworks, policies, awareness programs, and risk reporting that support organisational resilience and governance.
Overview
2
2
Languages
1
1
Certification
21
21
years of professional experience
Work History
Main Operational Risk Officer
Jordan Kuwait Bank
08.2025 - Current
- Led operational risk management activities across business units to ensure compliance and risk mitigation.
- Developed and enhanced operational risk policies, frameworks, and procedures to strengthen organisational resilience.
- Monitored KRIs and prepared risk reporting to support informed management decision-making.
Associate - Operational Resilience
Housing Bank for Trade and Finance
10.2022 - 07.2025
- Developed resilience policy, framework, and procedures, ensuring compliance with Basel guidance and strengthening operational integrity.
- Established Operational Resilience function, enhancing the bank's ability to withstand disruptions.
- Assisted in implementing operational risk management strategies, contributing to a more robust risk posture within the bank.
- Designed awareness programs to educate HBTF employees on operational resilience principles.
Operational Risk Officer
Housing Bank for Trade and Finance
01.2018 - 10.2022
- Conducted data analysis to extract Key Fraud Indicators (KFIs) and Key Risk Indicators (KRIs).
- Compiled periodic reports on loss events and operational risk status, providing insights for informed decision-making across bank units.
- Tracked implementation of audit and risk recommendations, aligning practices with operational realities to strengthen risk management.
- Managed risk files, ensuring accurate collection and entry of unit test results to maintain data integrity.
- Monitored monthly control tests and ensured timely data entry and compliance.
- Reviewed and updated risk profiles in response to new or modified work procedures.
- Prepared monthly environmental control reports and tracked improvements in control status.
- Conducted branch visits to promote awareness of control tests and risk management practices.
- Created and maintained a database of loss events to support risk mitigation strategies.
- Participated in risk profile workshops and served as a core/alternate member of the Business Continuity and Emergency Response Teams.
Operational Risk Officer
Bank of Jordan
01.2013 - 01.2018
- Reported on loss events and operational risk management, identifying trends to inform decision-making across the bank.
- Maintained and monitored KRIs in the risk management system, facilitating proactive risk identification and mitigation.
- Oversaw monthly control test compliance, ensuring adherence to risk management standards across departments.
- Ensured implementation of audit recommendations.
- Updated risk profiles in line with procedural changes.
- Generated environmental control reports and monitored improvements.
- Conducted awareness sessions at branches on control concepts and practices.
- Participated in risk profile workshops and contributed to business continuity planning.
- Built and maintained a comprehensive loss events database.
Sales Contact Centre Officer
Etisalat
01.2009 - 01.2013
- Reported on loss events and operational risk management, identifying trends to mitigate future risks.
- Ensured implementation of audit recommendations, strengthening organisational compliance and risk management processes.
- Oversaw monthly control test compliance, enhancing interdepartmental accountability.
- Updated risk profiles in line with procedural changes.
- Generated environmental control reports and monitored improvements.
After-Sales Service Supervisor
Carrefour
01.2007 - 01.2009
- Coordinated with store teams to enhance revenue generation and achieve profit targets.
- Maintained store organisation and high operational standards.
- Executed various administrative tasks to support daily operations. and ensured customer satisfaction.
Customer Service & Sales Supervisor
Arabian Automobile Association of Jordan
01.2006 - 01.2007
- Addressed customer inquiries with tailored solutions to enhance satisfaction.
- Delivered prompt support for customers in need of vehicle towing services.
- Oversaw administrative tasks while coordinating efficient roadside assistance services.
Education
Bachelor of International Business Administration -
The Hashemite University
Jordan01-2007
Skills
- Operational Risk Management
- Operational Resilience
- Risk Assessments
- Key risk indicators - KRIs
- Data analysis and extraction of key fraud indicators – KFI
- Fraud Risk Monitoring
- Loss Event Management
- Stress Testing
- Business Continuity Management
- Regulatory Compliance
- Risk Reporting
- Data Analysis
- Stakeholder Engagement
- Problem solving
- Presentation Skills
- Microsoft Office
Languages
Arabic
Proficient
C2
English
Proficient
C2
Certification
- Certified Operational Risk Manager (CORM), GAFM, USA, 2020-01-01
- Certified Fraud Examiner (CFE), ACFE, USA, 2021-01-01
Timeline
Main Operational Risk Officer
Jordan Kuwait Bank
08.2025 - Current
Associate - Operational Resilience
Housing Bank for Trade and Finance
10.2022 - 07.2025
Operational Risk Officer
Housing Bank for Trade and Finance
01.2018 - 10.2022
Operational Risk Officer
Bank of Jordan
01.2013 - 01.2018
Sales Contact Centre Officer
Etisalat
01.2009 - 01.2013
After-Sales Service Supervisor
Carrefour
01.2007 - 01.2009
Customer Service & Sales Supervisor
Arabian Automobile Association of Jordan
01.2006 - 01.2007
Bachelor of International Business Administration -
The Hashemite University