Bandar AlShahrani
Riyadh,Riyadh Region
Overview
5
5
years of professional experience
Work history
Front desk night mangar
Holiday Inn Olaya, an IHG Hotels
Riyadh, Saudi Arabia
10.2022 - Current
- Responded to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Resolved issues in a timely and professional manner with knowledgeable and friendly service.
- Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
Receptionist
Makeen Homes by Warwick Hotels
Riyadh, Saudi Arabia
10.2018 - 07.2019
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using booker software to schedule, cancel and re-arrange appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Education
Diploma - Business Administration
International Tourism & Hospitality College
Cambridge Degree Certificate (CPE) -
Cambridge Collage
International Tourism Trailblazers Programme - Hospitality Managerial Course
University of Essex
UK 12.2023 - 12.2023
Skills
Interactive communication
Opera PMS
Ability to work under pressure
Suggestive upselling
Decision-making
Time management
Conflict resolution
Motivated Eager to learn
Short internal courses
Tourism Industry
Digital Marketing
Protocol for Dealing With VIPs
Public Relations and Protocol Ceremony
Public Relations and Corporate Communications
High Taste Etiquette at Work
Technology in Business Development
Tourism Accommodation Management
Managing Hotel Reservations Operations
Computer Network Basics
Methodology for Tour Guides & Operators
Increasing Personal Productivity Mastering Time Management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
International Tourism Trailblazers Programme - Hospitality Managerial Course
University of Essex
12.2023 - 12.2023
Front desk night mangar
Holiday Inn Olaya, an IHG Hotels
10.2022 - Current
Receptionist
Makeen Homes by Warwick Hotels
10.2018 - 07.2019
Diploma - Business Administration
International Tourism & Hospitality College
Cambridge Degree Certificate (CPE) -
Cambridge Collage
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