Bandar Alzahrani
Jeddah
Summary
Dynamic IT Systems Administrator with a proven track record at ALPLA Group, excelling in application security and system administration. Enhanced network performance by 20% through strategic troubleshooting and implemented SIEM systems for improved threat detection. Adept at fostering collaboration and streamlining IT documentation to drive efficiency and compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
ALPLA Group
Jeddah
05.2025 - Current
- Implemented security measures including firewalls and user access controls.
- Monitored system performance and implemented strategies for improvement.
- Resolved network connectivity problems by troubleshooting hardware and software components.
- Installed and configured operating systems, software applications, and system management tools.
- Ensured compliance with industry standards related to information security, privacy regulations.
- Configured switches, routers, and wireless access points per best practices.
- Performed routine server maintenance to optimize IT infrastructure performance.
- Created user accounts with appropriate privileges following organizational policies.
- Deployed virtual machines utilizing hypervisors like VMWare ESXi and Microsoft Hyper-V.
- Provided technical support for hardware, software, and networking issues.
- Installed and configured operating systems alongside system management tools.
- Maintained comprehensive inventory of IT assets, encompassing hardware and software licenses.
IT Specialist
Arena Fitness Innovation
Jeddah
05.2023 - 05.2025
- Installed and configured hardware, software, and operating systems, ensuring 95% system uptime.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Monitored network performance and identified areas for improvement.
- Developed documentation related to IT policies, processes, standards.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Coordinated with vendors for procurement of IT products or services as needed.
- Monitored systems and networks to enhance performance by 20%.
- Resolved 90% of technical support issues within one hour via various channels.
- Administered user accounts and IT documentation to streamline onboarding processes.
- Coordinated with IT suppliers and managed maintenance contracts, achieving cost reductions of 10%.
- Managed Docker containers for scalable application deployment.
- Administered Linux servers, focusing on performance and security enhancements.
- Implemented and monitored SIEM systems for improved threat detection.
IT Help Desk Training
College of Telecom and Electronics
Jeddah
07.2020 - 12.2020
- Mastered help desk operations, including ticketing systems and technical troubleshooting.
Salesman
Landmark Group
Jeddah Governorate
12.2018 - 01.2020
- Delivered exceptional customer service, elevating sales by 15% through product expertise and relationship cultivation
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Provided timely follow-up on inquiries made by potential customers.
Call Center Specialist
Mobily
Jeddah
06.2018 - 09.2018
- Managed high-volume inbound calls at Mobily, achieving call resolution and satisfaction targets.
- Resolved customer inquiries and technical issues efficiently to enhance service quality.
- Documented interactions and maintained accurate customer records in CRM systems.
- Provided clear, professional support via telephone to ensure positive customer experiences.
Education
Bachelor's degree - Cyber security
Technical And Vocational Training Corporation
Jeddah 05-2025
Associate Degree - NETWORK SYSTEMS ADMINISTRATION
Technical And Vocational Training Corporation
Jeddah 01.2020
Skills
- Application security
- Automation techniques
- Community engagement
- Computer engineering expertise
- Containerization with Docker
- Ethical hacking practices
- Inventory oversight
- IT documentation skills
- ITIL methodology
- System integration strategies
- Security information systems (SIEM)
- Vulnerability assessment and management
- Security operations management
- System administration proficiency
Certification
- Python Essentials 2, 11/01/24, Cisco
- Python Essentials 1, 09/01/24, Cisco
Courses
- The Bits and Bytes of Computer Networking, 03/01/24, Google
- Getting started with Microsoft Office 365, 10/01/23, Coursera
- Typing in English, 08/01/23, Ratatype.com
- Technical Support Fundamentals, 05/01/23, Google
- Intensive English Language Program, 02/01/21, Technical and Vocational Training Corporation
- Introduction to Cybersecurity, 07/01/19, Cisco
- Introduction to IoT, 03/01/19, Cisco
- Cyber Security, 03/01/19, Cisco
- English Course, 06/01/18, British Council
- CCNA R&S: Introduction to Networks, 05/01/18, Cisco
Timeline
IT Systems Administrator
ALPLA Group
05.2025 - Current
IT Specialist
Arena Fitness Innovation
05.2023 - 05.2025
IT Help Desk Training
College of Telecom and Electronics
07.2020 - 12.2020
Salesman
Landmark Group
12.2018 - 01.2020
Call Center Specialist
Mobily
06.2018 - 09.2018
Bachelor's degree - Cyber security
Technical And Vocational Training Corporation
Associate Degree - NETWORK SYSTEMS ADMINISTRATION
Technical And Vocational Training Corporation
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