Dedicated Supervisor with Eight years of experience motivating large teams to succeed. Continually achieves targets and deadlines through strategic planning, resource management and inspiring leadership.
Overview
23
23
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Call Centre Team Leader
Maximus Gulf
Riyadh, Saudi Arabia
05.2024 - Current
Call Canter Agent
Maximus Gulf
Riyadh , Saudi Arabia
03.2023 - 05.2024
Customer Service Officer II
ELM Company
Riyadh, Saudi Arabia
12.2012 - 01.2016
Quick Pay Customer Services Representative
The National Commercial Bank (NCB)
Riyadh, Saudi Arabia
09.2011 - 12.2012
Supervisor assistant of the medical records department
Jeddah clinic hospital
jeddah, Saudi Arabia
03.2003 - 04.2007
Data keying employee
Al Muamar company for computer system
Makkah, Saudi Arabia
09.2002 - 10.2003
Data keying employee
Al Hushan company
Makkah, Saudi Arabia
08.2001 - 09.2002
Education
Bachelor Degree in Business Administration - Business administration
Business Administration , King Faisal University
Saudi Arabia
Foundation in Business Information Technology - undefined
FTMS
Medical Records Program - undefined
Skills
Leadership skills
Microsoft Excel
Quality and Information
Call Quality Analyst
Customer Service
Administrative support
Administration
Certification
Diploma in Applied Computer program, 2001, six Months
Computer program at Date Entry and Processing, 2001, one Month
IELTS SCORE 5/9, seven months
COMPELET ALL ENGLISH level Course, UCSI Kuala Lumpur, four levels
Languages
English
Intermediate
Arabic
Native
Attended Courses
Customer Services Related:
The Creativity and Excellence Program in Servicing Senior Customers (level one) five days
The Creativity and Excellence Program in Customer Service. five days
The Creativity and Excellence Program in Customer Service. five days
The Arts Program of Excellence in Customer Service. three days
Training and development in the Quick Pay Program. four days
Attended Courses DOROOB HADAF - online
Completing the Course in Introduction in the Information Technology Training Hours:2
Completing the Course IT in the Workplace - Master Microsoft Office Training Hours:50
Completing the Course IT in the Workplace - How to Present Data Training Hours:50
Completing the Course Conversational English Skills for Beginners Training Hours:3
Completing the Course Principles of Customer Service Training Hours:4
Completing the Course Communication Skills at Work Training Hours:4
Completing the Course Stress Management in the Workplace Training Hours:4
Completing the Course Communication Effectively With customer Training Hours:4
Attended Courses LinkedIn Learning - online
Completing the Course customer service Training Hours: 7.37
Completing the Course operations management Training Hours: 10
Completing the Course Personal Development Training Hours: 17
Completing the Course teamwork skills Training Hours: 4.22
Completing the Course Leadership Training Hours: 4.33
Completing the Course HR Management and Leadership Training Hours: 5.34
Timeline
Call Centre Team Leader
Maximus Gulf
05.2024 - Current
Call Canter Agent
Maximus Gulf
03.2023 - 05.2024
Customer Service Officer II
ELM Company
12.2012 - 01.2016
Quick Pay Customer Services Representative
The National Commercial Bank (NCB)
09.2011 - 12.2012
Supervisor assistant of the medical records department
Jeddah clinic hospital
03.2003 - 04.2007
Data keying employee
Al Muamar company for computer system
09.2002 - 10.2003
Data keying employee
Al Hushan company
08.2001 - 09.2002
Foundation in Business Information Technology - undefined
FTMS
Medical Records Program - undefined
Bachelor Degree in Business Administration - Business administration