Summary
Overview
Work history
Education
Skills
Certification
Languages
Attended Courses
Attended Courses DOROOB HADAF - online
Attended Courses LinkedIn Learning - online
Timeline
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BANDAR FAISAL ALHAZMI

Riyadh,Saudi Arabia

Summary

Dedicated Supervisor with Eight years of experience motivating large teams to succeed. Continually achieves targets and deadlines through strategic planning, resource management and inspiring leadership.

Overview

23
23
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification

Work history

Call Centre Team Leader

Maximus Gulf
Riyadh, Saudi Arabia
05.2024 - Current

Call Canter Agent

Maximus Gulf
Riyadh , Saudi Arabia
03.2023 - 05.2024

Customer Service Officer II

ELM Company
Riyadh, Saudi Arabia
12.2012 - 01.2016

Quick Pay Customer Services Representative

The National Commercial Bank (NCB)
Riyadh, Saudi Arabia
09.2011 - 12.2012

Supervisor assistant of the medical records department

Jeddah clinic hospital
jeddah, Saudi Arabia
03.2003 - 04.2007

Data keying employee

Al Muamar company for computer system
Makkah, Saudi Arabia
09.2002 - 10.2003

Data keying employee

Al Hushan company
Makkah, Saudi Arabia
08.2001 - 09.2002

Education

Bachelor Degree in Business Administration - Business administration

Business Administration , King Faisal University
Saudi Arabia

Foundation in Business Information Technology - undefined

FTMS

Medical Records Program - undefined

Skills

  • Leadership skills
  • Microsoft Excel
  • Quality and Information
  • Call Quality Analyst
  • Customer Service
  • Administrative support
  • Administration

Certification

  • Diploma in Applied Computer program, 2001, six Months
  • Computer program at Date Entry and Processing, 2001, one Month
  • IELTS SCORE 5/9, seven months
  • COMPELET ALL ENGLISH level Course, UCSI Kuala Lumpur, four levels


Languages

English
Intermediate
Arabic
Native

Attended Courses

Customer Services Related:

  • The Creativity and Excellence Program in Servicing Senior Customers (level one) five days
  • The Creativity and Excellence Program in Customer Service. five days
  • The Creativity and Excellence Program in Customer Service. five days
  • The Arts Program of Excellence in Customer Service. three days
  • Training and development in the Quick Pay Program. four days

Attended Courses DOROOB HADAF - online

  • Completing the Course in Introduction in the Information Technology Training Hours:2
  • Completing the Course IT in the Workplace - Master Microsoft Office Training Hours:50
  • Completing the Course IT in the Workplace - How to Present Data Training Hours:50
  • Completing the Course Conversational English Skills for Beginners Training Hours:3
  • Completing the Course Principles of Customer Service Training Hours:4
  • Completing the Course Communication Skills at Work Training Hours:4
  • Completing the Course Stress Management in the Workplace Training Hours:4
  • Completing the Course Communication Effectively With customer Training Hours:4

Attended Courses LinkedIn Learning - online

  • Completing the Course customer service Training Hours: 7.37
  • Completing the Course operations management Training Hours: 10
  • Completing the Course Personal Development Training Hours: 17
  • Completing the Course teamwork skills Training Hours: 4.22
  • Completing the Course Leadership Training Hours: 4.33
  • Completing the Course HR Management and Leadership Training Hours: 5.34

Timeline

Call Centre Team Leader

Maximus Gulf
05.2024 - Current

Call Canter Agent

Maximus Gulf
03.2023 - 05.2024

Customer Service Officer II

ELM Company
12.2012 - 01.2016

Quick Pay Customer Services Representative

The National Commercial Bank (NCB)
09.2011 - 12.2012

Supervisor assistant of the medical records department

Jeddah clinic hospital
03.2003 - 04.2007

Data keying employee

Al Muamar company for computer system
09.2002 - 10.2003

Data keying employee

Al Hushan company
08.2001 - 09.2002

Foundation in Business Information Technology - undefined

FTMS

Medical Records Program - undefined

Bachelor Degree in Business Administration - Business administration

Business Administration , King Faisal University
BANDAR FAISAL ALHAZMI