Summary
Overview
Work history
Education
Languages
courses with certificates
Timeline
Generic

Bandar Khalid Yakoub

Riyadh,Saudi Arabia

Summary

Careers objective is to develop a career in an organization where professional experience is in information technology. Will Utilized in achieving the goal of the organization.

Overview

20
20
years of professional experience

Work history

IT Application team leader

Arasco Company
Riyadh, Riyadh Region
06.2022 - Current
  • Support for enterprise applications, focusing on enhancing SAP ERP (SAP MM & PS & MDG modules) and Qlik Analytics integration system to drive value realization.
  • Collaborated with cross-functional teams for new cloud platforms and plants.
  • Proactively monitored customer environments to identify risks, resolve issues, and recommend technology best practices aligned with cloud growth strategies.
  • Created and executed adoption and change management plans to ensure smooth go-lives and long-term customer success.
  • Translated complex customer requirements into scalable technical solutions with all supporting

Senior infrastructure engineer

Pace Company
Riyadh, Riyadh Region
08.2020 - 06.2022
  • Served as IT PMO supporting major digital transformation initiatives with Ministry of Culture, Ministry of Interior, and Digital Government Authority, focusing on cloud services, websites, and national events like G20 Riyadh Summit.
  • Managed multi-cloud environments, implemented cloud servers, and contributed to content and cloud project delivery for Saudi national platforms.
  • Visited sites to review work progress and drive process improvements.
  • Tested sites and materials with team to assess strength and quality.
  • Acted as customer advocate by resolving IT service escalations in coordination with technical teams.
  • Created comprehensive user guides and documentation to support cloud platform adoption and streamline customer onboarding.
  • Supervised project timelines for timely completion.
  • Delivered high-quality products to increase customer satisfaction.

Technical support Engineer

MBT Company
Jeddah, Mecca Region
02.2018 - 07.2020
  • Supported Oracle ERP system ( Inventory, Stock Control, Sales, Vendor Management ) and collaborated with the Saudi Food & Drug Authority on application and database projects.
  • Managed SQL-based reporting, vendor onboarding, and system updates to enhance customer workflows and adoption.

Oasis consultant engineer

Balsam united co.ltd
Jeddah, Mecca Region
08.2017 - 01.2018
  • Implemented and configured SAP-based Oasis systems across multiple hospitals, delivering critical go- lives and enabling smooth user adoption.
  • Provided hands-on training, system integrations (QR readers), and post-implementation support.
  • Planing project scope.

Human Resources Coordinator

Ministry of Alhaj and Alumra
Jeddah, Mecca Region
10.2008 - 09.2010
  • Held responsible for entering new employees.
  • Coordinate meeting for recruitment.
  • Check attendance of employees and make report to manager.
  • Sign of employees' vacation.

Customer service agent

Bank SABB
Jeddah, Mecca Region
06.2005 - 11.2006
  • Renewed credit cards and update information for customer.
  • Developed customer relationships through loan information.
  • Increased product sales through cross-selling to existing customers.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Received inbound calls from customers, providing information regarding services or products, taking new orders.

Education

Diploma of Higher Education - Maintenance Engineering

Royal Jordanian Air Academy
Amman / Jordan

Bachelor of Computer science - Computer Science

Algoma University
Sault.sit.marie /Canada

Languages

Arabic
Native
English
Fluent

courses with certificates

. SAP & enterprise software.

. Project management.

. ITIL 4 Foundation.

.COBIT Foundation.

.Entrance to information security. .ITIL 4 Strategic Leader.

.Fundamentals of Cloud Computing.

.Microsoft Azure Fundamentals.

Timeline

IT Application team leader

Arasco Company
06.2022 - Current

Senior infrastructure engineer

Pace Company
08.2020 - 06.2022

Technical support Engineer

MBT Company
02.2018 - 07.2020

Oasis consultant engineer

Balsam united co.ltd
08.2017 - 01.2018

Human Resources Coordinator

Ministry of Alhaj and Alumra
10.2008 - 09.2010

Customer service agent

Bank SABB
06.2005 - 11.2006

Diploma of Higher Education - Maintenance Engineering

Royal Jordanian Air Academy

Bachelor of Computer science - Computer Science

Algoma University

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Bandar Khalid Yakoub