Bandar Khalid Yakoub

• Managed a team of Digital Production responsible
• supporting SAMA TANFEETH, Daily reported issues

• Fostered strong relationships with clients for repeat business.

• Conducted regular project reviews and adjustments, ensuring alignment with business goals.

• Managed digital projects, ensuring timely completion.

• Managed digital production processes to ensure timely delivery of projects.
• Trained and mentored junior staff on digital production best practices and tools.
• Collaborated with stakeholders to define project requirements and deliverables.
• Analyzed production data to identify trends and inform decision-making processes.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Support for enterprise applications, focusing on enhancing SAP ERP (SAP MM & PS & MDG modules) and Qlik Analytics integration system to drive value realization.
• Strategizing and building the IT roadmap

• Leading, developing, and training the IT team

• Making upgrade recommendations based on organizational needs

• Reviewing bugs and bug fixes

• Working with technology vendors

• Collaborated with cross-functional teams for new cloud platforms and plants.
• Collaborate with vendor for Application(SAP)equipment procurement, contract negotiations and timely service delivery.
• Supported for ticket system for customer service software.
• resolve issues, and recommend technology best practices aligned with cloud growth strategies.
• Created and executed adoption and change management plans to ensure smooth go-lives and long-term customer success.
• Translated complex customer requirements into scalable technical solutions with all supporting
• Supported business development, resulting in new client acquisition.
• Developed proposals to support business development processes.

• Served as IT PMO supporting major digital transformation initiatives with Ministry of Culture, Ministry of Interior, Saudi Central bank(SAMA) and Digital Government Authority, focusing on cloud services, websites, and national events like G20 Riyadh Summit.

• Managed multi-cloud environments, implemented cloud servers, and contributed to content and cloud project delivery for Saudi national platforms.
• Supporting SAMA business developing system(ERP,CRM), SNB bank.

• Support SAMA and visited STC Bank to review work progress and drive process improvements(PMS).

• Cards unit, Communication channel with vendor ,Analysis reporting involving issues.

• Tested sites and materials with team to assess strength and quality.

• Acted as customer advocate by resolving IT service escalations in coordination with technical teams.

• Created comprehensive user guides and documentation to support cloud platform adoption and streamline customer onboarding.

• Supervised project timelines for timely completion.

• Delivered high-quality products to increase customer satisfaction.

• Supported Oracle ERP system ( Inventory, Stock Control, Sales, Vendor Management ) and collaborated with the Saudi Food & Drug Authority on application and database projects.
• Managed SQL-based reporting, vendor onboarding, and system updates to enhance customer workflows and adoption.

• Implemented and configured SAP-based Oasis systems across multiple hospitals ( mental hospital , Eye hospital)delivering critical go- lives and enabling smooth user adoption.

• Provided hands-on training, system integrations (QR readers), and post-implementation support.
• Planing project scope.

• Held responsible for entering new employees.
• Coordinate meeting for recruitment.
• Check attendance of employees and make report to manager.
• Sign of employees' vacation.

• Renewed credit cards and update information for customer.
• Developed customer relationships through loan information.
• Increased product sales through cross-selling to existing customers.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Received inbound calls from customers, providing information regarding services or products, taking new orders.