Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Baqer Abdulfatah Zainuddin

Dammam,Saudia Arabia

Summary

Offering strong interpersonal and organisational skills with focus on customer service and team coordination. Knowledgeable about handling administrative tasks, managing schedules, and resolving guest concerns. Ready to use and develop communication, leadership, and problem-solving skills in role.

Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.

Dedicated and adaptable professional with talent for customer service and team leadership. Possesses strong communication skills and ability to resolve conflicts efficiently. Ready to enhance guest experiences and drive operational excellence in role.

Personable professional with knack for leadership and customer service excellence. Adept in managing front office operations and fostering team collaboration. Committed to enhancing guest experiences and streamlining processes for optimal efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Office supervisor

Wyndham Garden Dammam Hotel
01.2021 - 11.2024
  • Fast check in - check out
  • release rooms while the hotel full
  • Solve guest complain
  • Handling Grube
  • Reply emails
  • Making Staff Schedule
  • Excellent communication with Housekeeping to prepare rooms

Front Office supervisor

Novotel Dammam Hotel
01.2017 - 12.2021

Safety officer

Nesma Co.
01.2015 - 12.2017

Receptions

Sheraton Dammam Hotel
01.2012 - 12.2014

Education

High School -

Saihat High School
Saihat
01.2011

Some College (No Degree) -

Canadian College of English Languish
Vancouver
05.2012

Skills

  • Team building
  • Up-sell programme development
  • Employee training
  • Efficient team briefings and handovers
  • Opera system administration
  • Night Auditing
  • Duty Manager coverage
  • Night shift supervision
  • Customer complaint handling
  • Guest feedback evaluation
  • Training and teambuilding
  • Documentation and reporting
  • Reception management
  • Shift briefings
  • Petty cash float controls
  • Occupancy reporting

Personal Information

  • Date of birth: 02/18/93
  • Gender: Male
  • Nationality: Saudi
  • Marital status: Married

Custom

Construction Safety & Health Training, OSH Academy

Languages

English
Elementary
Arabic
Intermediate

Affiliations

  • I'm interested in programs, freelancing

Accomplishments

  • creating experiences and revenue
    through exceptional offers.
  • My name were recognized in online guest feedback portal for providing excellent service and delivering authentic, memorable and charmful experience.

Certification

  • Upsell
  • You Shine
  • Great Efforts
  • Canadian College of English Language
  • OSHA Academy

Timeline

Front Office supervisor

Wyndham Garden Dammam Hotel
01.2021 - 11.2024

Front Office supervisor

Novotel Dammam Hotel
01.2017 - 12.2021

Safety officer

Nesma Co.
01.2015 - 12.2017

Receptions

Sheraton Dammam Hotel
01.2012 - 12.2014
  • Upsell
  • You Shine
  • Great Efforts
  • Canadian College of English Language
  • OSHA Academy

High School -

Saihat High School

Some College (No Degree) -

Canadian College of English Languish
Baqer Abdulfatah Zainuddin