Baraa AlQishawi
Riyadh,Saudi Arabia
Summary
I bring 18 years of healthcare experience across pharmaceutical, laboratory, medical device, and healthcare technology sectors. In my current role, I manage major MMS, Pyxis Automation, and Infusion accounts, consistently delivering growth through strategic account planning and execution. I develop annual business plans based on market analysis, installed base assessments, tender opportunities, and customer growth potential. I have extensive experience working with MOH, NUPCO, military, university, and private healthcare sectors across Saudi Arabia. I build strong relationships with procurement
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work history
Sales representative
Sanofi
Riyadh , Saudi Arabia
2009.06 - 2013.12
- Achieved sales targets and expanded territory by cultivating key client relationships.
- Identified and secured new business opportunities, contributing to revenue growth.
- Developed strong customer relationships and account loyalty.
- Delivered product presentations and sales demonstrations.
- Managed sales pipeline, forecasting, and reporting.
- Provided exceptional customer service and support, enhancing client satisfaction and retention.
- Monitored market trends and competitor activities.
Senior product specialist
Binding Site -TAMER
Kingdom , Saudi Arabia
2014.04 - 2017.08
- Achieved significant sales growth of laboratory diagnostic solutions across Saudi Arabia, enhancing market presence.
- Specialised in diagnosing Multiple Myeloma in clinical settings. and disease monitoring applications.
- Built strong relationships with hematologists, oncologists, and laboratory leaders.
- Delivered scientific presentations and product training to healthcare professionals.
- Identified and pursued new business opportunities, expanding market coverage through targeted outreach.
- Planned and forecasted territories while supporting customer development activities.
- Consistently met sales targets while enhancing customer satisfaction and retention through proactive follow-ups.
Key Account Manager
BD - TAMER
Riyadh , Saudi Arabia
2017.08 - 2020.12
- Delivered presentations, secured new partnerships.
- Strengthened key client relationships by developing tailored account strategies.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Translated customer feedback into actionable insights that drove product development initiatives.
- Performed essential routine responsibilities to ensure smooth operations.
- Successfully delivered on tasks within tight deadlines.
- Achieved defined sales targets through consistent pipeline management and follow-up actions.
Key Account Manager
Bicton Dickenson (BD)
Riyadh , Saudi Arabia
2021.01 - 2022.09
- Develop bid proposals by partnering with technical teams for accurate inputs.
- Review contract terms to reduce identified risks during proposal preparation.
- Coordinate post-tender feedback sessions with stakeholders to refine future bid strategy.
- Deliver tasks within tight deadlines through careful prioritisation.
- Resolve customer issues to raise satisfaction levels and maintain trust.
- Complete duties against targets with accuracy and efficiency in daily work.
- Fulfil customer orders quickly and accurately using agreed processes.
Clinical Consultant
Bicton Dickinson (BD)
Riyadh , Saudi Arabia
2022.09 - 2024.09
- Managed complex cases while protecting patient safety and wellbeing during infusion.
- Increased knowledge for support sales team to deliver infusion system success.
- Increased liquidation through support training and in-service sessions for teams.
- Built strong Pyxis project across Alshmesii and Al Mouwast in Eastern Riyadh.
Senior Key Account Manager
Bicton Dickenson (BD)
Riyadh, Saudi Arabia
2024.10 - Current
- Established new business opportunities with comprehensive market analysis.
- Managed and resolved client issues promptly, ensuring customer satisfaction.
- Developed sales presentations to highlight product benefits and features.
- Developed strong relationships with key clients to enhance loyalty.
- Achieved sales growth through strategic account management.
- Prioritised tasks effectively, ensuring timely completion of projects.
- Executed financial forecasts for accurate budgeting and planning.
- Negotiated contracts with major accounts to secure profits.
- Identified new business opportunities and increased lead generation to grow profits.
- Resolved client complaints quickly and used feedback to improve account management services.
- Communicated new products and services to drive customer interest and boost sales.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
Education
Bachelor of Pharmacy - Pharmacist
AL-Israa Private University
Jordan /2003 - /2008
IELTS - British Council
Certification International English Language Testing System
Riyadh /2024 - /2024
Master of Business Administration - MBA
Issuer Abertay University UK/Scotland
Scotland, UK 2024.09 - 2025.10
Skills
- Forecasting accuracy
- Contract drafting and review
- Target achievement
- Tender development
- Initiative taking
- Creative problem solving
- Cross functional teamwork
- New business prospecting
- Complaint management
Languages
English
Upper intermediate (B2)
Arabic
Native
References
References available upon request.
Timeline
Senior Key Account Manager
Bicton Dickenson (BD)
2024.10 - Current
Master of Business Administration - MBA
Issuer Abertay University UK/Scotland
2024.09 - 2025.10
Clinical Consultant
Bicton Dickinson (BD)
2022.09 - 2024.09
Key Account Manager
Bicton Dickenson (BD)
2021.01 - 2022.09
Key Account Manager
BD - TAMER
2017.08 - 2020.12
Senior product specialist
Binding Site -TAMER
2014.04 - 2017.08
Sales representative
Sanofi
2009.06 - 2013.12
IELTS - British Council
Certification International English Language Testing System
/2024 - /2024
Bachelor of Pharmacy - Pharmacist
AL-Israa Private University
/2003 - /2008